Supervisor, Operations (Night Shift)

Toromont Cat; Thunder Bay; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading equipment dealer in Thunder Bay is seeking a Field Service Supervisor to lead the Field Service Team. This role involves ensuring effective operations, training staff, and providing exceptional customer service while emphasizing health and safety. Join Toromont Cat for opportunities to grow and develop in a supportive environment with flexible work options.

Benefits

Flexible work schedules

Internal training and development programs

Qualifications

• Experience in field service or supervisory roles.
• Strong understanding of health and safety policies.
• Ability to manage customer service operations effectively.

Responsibilities

• Provide direction to the Field Service Team and implement policies.
• Train and coach team members on performance expectations.
• Manage work-in-progress and financial implications of work orders.

Skills

Customer Service

Leadership

Team Coaching

Performance Evaluation

Continuous Improvement

Job description

We are seeking a Field Service Supervisor based in Thunder Bay to join our team. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share. As a Field Service Supervisor, YOU will experience : Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations Improve customer and employee satisfaction by initiating corrective procedures in the field service operations Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos Manage work-in-progress (WIP) and contamination control Encourage continuous improvement for field operations through regularly scheduled meetings and associated training Assist the PSM with the management of fixed assets and preparation for capital expenditures Maintain maintenance on the fleet of field service trucks Manage employees at off-site locations

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Operation Supervisor • Thunder Bay, ON, Thunder Bay District, ON; Ontario, Canada