Supervisor, In-Flight Services - Training and Development - Dash 8

Porter Airlines Inc.; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Porter Airlines Inc. is seeking a Supervisor, Dash 8 Inflight Regulatory Training and Development to lead the design, delivery and evaluation of cabin crew regulatory training programs.

You will ensure compliance with Transport Canada regulations and align training with company objectives. You will oversee curriculum design, implement LMS content, monitor KPIs, and drive continuous improvement in training delivery and safety performance.

Qualifications

• Minimum 2 years of cabin crew experience is required.
• Certification as a trainer or instructor is an asset.
• 5-7 years of relevant experience including at least 3 years in training program development, is required.
• Proficiency with learning management systems and relevant development software.
• Previous experience in aviation training, preferably in a regulatory compliance role.
• Familiarity with Company Operations Manuals, training manuals, and applicable SOPs.
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards, and ISARPs.
• Experience in curriculum development, instructional design, and training delivery techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously.
• Willingness to travel occasionally for training‑related activities.
• Strong knowledge of customer service practices.
• Excellent time management, written and verbal communication skills; keen attention to detail.
• Proficiency with Microsoft Office Suite and Internet applications.
• Ability to secure restricted airport security clearance.
• Must maintain a valid passport (with a valid C1D Visa if required) and be able to travel when required, access to a vehicle is essential.
• Successfully complete the initial cabin crew training
• Operate as a crew member when required

Responsibilities

• Lead development and maintenance of all Cabin Crew regulatory training programs
• Design curriculum, training materials, and multimedia content (LMS)
• Run and execute LMS completion reports
• Review and update materials to reflect regulatory and procedural changes, in collaboration with the Specialist, Regulatory and Standards
• Monitor key performance indicators and training metrics to assess the effectiveness of training programs
• Identify opportunities for process improvements and innovation in training delivery methods
• Actively participate in cross‑functional teams and projects to enhance overall training and development efforts
• Execute a broad range of training strategies and methodologies that support Adult Learning styles
• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment
• Review and update training materials and documents to ensure accuracy and compliance with regulatory standards
• Coordinate the scheduling of training events, including selecting venues, arranging logistics and ensuring the necessary equipment is available
• Support the onboarding process for new cabin crew members and ensure all necessary onboarding and training materials are delivered
• Assist with special projects as required
• All other duties assigned by the Senior Manager, Regulatory Training & Standards

Skills

Cabin crew leadership

Regulatory training

Instructional design

LMS proficiency

Communication skills

Travel readiness

Education

Training certification / instructor certification

2+ years cabin crew experience

3+ years in training program development

Tools

Microsoft Office

Learning Management Systems

Job description

Job Summary

The Supervisor, Dash 8 Inflight Regulatory Training and Development, is responsible for supervising the development, delivery, and evaluation of cabin crew regulatory training programs. Reporting to the Senior Manager, Regulatory Training & Standards, this role ensures that all training activities are compliant with Transport Canada regulations and aligned with company objectives. The Supervisor will assist in curriculum design, evaluates training effectiveness, and contributes to continuous improvement in training delivery and safety performance.

Duties & Responsibilities

Leadership and Management

• Ensure consistent, accurate delivery of all programs and lesson plans
• Coordinate with the Senior Manager, Regulatory Training & Standards to establish training priorities, goals, and strategies

Regulatory Training Development and Compliance

• Lead development and maintenance of all Cabin Crew regulatory training programs
• Design curriculum, training materials, and multimedia content (LMS)
• Run and execute LMS completion reports
• Review and update materials to reflect regulatory and procedural changes, in collaboration with the Specialist, Regulatory and Standards

Continuous Improvement

• Monitor key performance indicators and training metrics to assess the effectiveness of training programs
• Identify opportunities for process improvements and innovation in training delivery methods
• Actively participate in cross‑functional teams and projects to enhance overall training and development efforts
• Execute a broad range of training strategies and methodologies that support Adult Learning styles
• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment

Administrative Duties

• Review and update training materials and documents to ensure accuracy and compliance with regulatory standards
• Coordinate the scheduling of training events, including selecting venues, arranging logistics and ensuring the necessary equipment is available
• Support the onboarding process for new cabin crew members and ensure all necessary onboarding and training materials are delivered
• Assist with special projects as required
• All other duties assigned by the Senior Manager, Regulatory Training & Standards

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Teamwork: Working collaboratively with others to achieve organizational goals
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers)
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self‑efficacy, resilience, and persistence in followers
• People Leadership: Assuming a leadership role in helping others achieve excellent results
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond

Qualifications

• Minimum 2 years of cabin crew experience is required
• Certification as a trainer or instructor is an asset
• 5-7 years of relevant experience including at least 3 years in training program development, is required
• Proficiency with learning management systems and relevant development software
• Previous experience in aviation training, preferably in a regulatory compliance role
• Familiarity with Company Operations Manuals, training manuals, and applicable SOPs
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards, and ISARPs
• Experience in curriculum development, instructional design, and training delivery techniques
• Excellent leadership, communication, and interpersonal skills
• Ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously
• Willingness to travel occasionally for training‑related activities
• Strong knowledge of customer service practices
• Excellent time management, written and verbal communication skills; keen attention to detail
• Proficiency with Microsoft Office Suite and Internet applications
• Ability to secure restricted airport security clearance
• Must maintain a valid passport (with a valid C1D Visa if required) and be able to travel when required, access to a vehicle is essential
• Successfully complete the initial cabin crew training
• Operate as a crew member when required

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.