Supervisor, HR General Inquiries

Toronto Catholic District School Board; Toronto; Hybrid; CAD 87,000 - 106,000; Full time

Job summary

A public education institution in Ontario seeks a full-time Supervisor, HR General Inquiries to oversee HR processes and staff. This position requires strong leadership and organizational skills, along with a minimum of three years in education or HR. The successful candidate will manage HR inquiries, implement process improvements, and ensure high-quality service. Offering a competitive salary range of $87,762 - $105,316, this role promotes a diverse and inclusive workplace.

Benefits

Comprehensive benefits

Pension plan

Professional development opportunities

Qualifications

• Minimum of three years post-secondary education in Human Resources or a related field.
• At least two years of experience in Human Resources with a supervisory background.
• Advanced proficiency in Microsoft Office Suite required.

Responsibilities

• Oversee HR General Inquiries and SEMS teams.
• Provide coaching and training to team members.
• Maintain confidentiality and ensure compliance with HR policies.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Time management

Education

Post-secondary education in Human Resources or related field

Tools

Microsoft Office Suite

HRIS systems

Job description

Job Details

Supervisor, HR General Inquiries

Exempt Level 3: $87,762 - $105,316

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters. At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio‑emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. The Ontario Catholic School Graduate Expectations, our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a full‑time Supervisor, HR General Inquiries within the Human Resources department.

All interested applicants are welcome to apply; we are an inclusive employer.

Key Accountabilities

Reporting to the Manager, HR General Inquiries and Support, the primary purpose of this role is to oversee and coordinate the work of the HR General Inquiries and SEMS teams, ensuring consistent and high‑quality administrative support and excellent customer service across HR functions. The Supervisor will provide guidance, training, and performance management to staff, while also contributing to process improvements, project coordination, and operational efficiency. This role requires a strong understanding of HR administrative processes, excellent organizational and leadership skills, and the ability to manage confidential information with discretion.

• Supervise and support the daily operations of the HR General Inquiries and SEMS team
• Assign and monitor work to ensure timely and accurate completion of tasks
• Provide coaching, training, and performance feedback to team members
• Ensure consistency and quality in documentation, correspondence, and reporting
• Oversee the maintenance of HR systems and employee records, ensuring data integrity
• Coordinate and support the application of grid increments and other HR processes
• Respond to escalated HR/SEMS inquiries and provide guidance to staff on complex issues
• Liaise with internal departments and external organizations to facilitate information flow
• Maintain confidentiality and ensure compliance with HR policies and procedures
• Develop and implement administrative procedures and tools to improve efficiency
• Prepare reports, compile data, and conduct analysis to support HR initiatives
• Participate in special projects and contribute to departmental goals
• Provide backup support for HR administrative functions as needed
• Perform other duties as assigned to support the HR Operations team

Requirements

• Minimum of three (3) years post‑secondary education from a recognized institution in Human Resources or related field with a combination of education and experience
• Minimum of two (2) years of experience in Human Resources or a related administrative environment, including supervisory or team lead experience
• Relevant professional designation is an asset (CHRP/CHRL)
• Experience working in a unionized, public‑sector environment preferred
• Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, Access, PowerPoint) – skills assessment testing will be required for qualified applicants if previous testing was not performed
• Strong working knowledge of HRIS systems, preferably HR Success Factors an asset
• Demonstrated leadership, coaching, and team‑building skills
• Excellent organizational and time‑management abilities
• Proven ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Strong analytical and problem‑solving skills
• Exceptional communication and interpersonal skills, with the ability to handle confidential matters with discretion
• Ability to work independently and collaboratively across teams
• Flexibility to work overtime as required to meet operational needs
• Previous supervisory experience an asset

This is a full‑time permanent position offering comprehensive benefits including pension plan, vacation, and professional development opportunities.

Who We Are

Our mission at TCDSB is to inspire learning – in every way – and support our students and employees.

Employees who work in our corporate setting are passionate and have a strong belief in our mission and making TCDSB a leader in public education. We are:

Consistent with the TCDSB's Employment Equity policy and Multi‑Year Strategic Plan, the TCDSB is strongly committed to fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we welcome and encourage applications from candidates who self‑identify as visible minorities, persons with disabilities, aboriginal peoples and women. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities. This information will be kept confidential.

The TCDSB is committed to providing barrier‑free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require code‑protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs. Disability‑related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process: https://5il.co/1dkld

Our hybrid work model balances working from home and meaningful in‑person interaction at our Catholic Education Centre located at 80 Sheppard Ave, E, Toronto, ON.

All interested applicants are asked to apply online no later than December 19, 2025 via ApplyToEducation.com

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

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