Supervisor - Home At Last (HAL) Program

Community Home Assistance To Seniors CHATS; Aurora; Hybrid; CAD 50,000 - 53,800; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation & benefits

Pension plan (defined contributions)

Employee & Family Assistance Program

Wellness program

Job summary

CHATS-Community & Home Assistance to Seniors seeks a Home at Last Program Supervisor for a full-time, 35-hour work week. The role reports to the Integrated Care Manager, Hospital Programs and oversees the day-to-day operations, staffing, referrals, and partnerships to support safe hospital-to-home transitions.

Ideal candidates bring post-secondary education in health care or related field and at least 3 years of supervisory experience, with strong leadership and relationship skills.

Qualifications

• Post-secondary education in health care, social services, gerontology, or a related field.
• Minimum 3 years supervisory experience, preferably in health care or community services.
• Strong leadership, communication, organizational, and relationship-building skills.
• Knowledge of hospital discharge planning and community support services.
• Coordinate daily program operations and service delivery.
• Monitor program performance and support quality improvement initiatives.
• Build and maintain positive relationships with healthcare and community partners.
• Demonstrated ability to lead teams and manage competing priorities.
• Ensure compliance with organizational policies, procedures, and relevant legislation.
• Prepare reports, maintain documentation, and support program planning activities.
• Strong coaching, mentoring, conflict resolution, and performance management skills.
• Valid Ontario Driver's Licence and access to a reliable vehicle.

Responsibilities

• Oversee the day-to-day operations of the Home at Last program.
• Provide leadership and support to program staff.
• Manage referrals, scheduling, staffing resources and program capacity.
• Build strong collaborative relationships with hospitals, Ontario Health at Home, and community partners to facilitate seamless care transitions.
• Ensure delivery of high-quality, client-centered services.

Skills

Leadership

Communication

Organizational skills

Relationship-building

Coaching / mentoring

Conflict resolution

Performance management

Team leadership

Discharge planning knowledge

Education

Post-secondary education in health care or related field

Job description

Salary Range: $50,000.00 To $53,800.00 Annually

HOME AT LAST (HAL) PROGRAM SUPERVISOR

Full-time position

35 hours per week, Monday to Friday, 8:30am to 4:30pm

Mid August start

The successful candidate must be available to work occasional evenings and weekends to support program operations.

At CHATS-Community & Home Assistance to Seniors, we are dedicated to helping seniors live independently with dignity and choice. As a trusted not-for-profit organization, our team is passionate about making a meaningful difference in the lives of older adults and their caregivers.

Reporting to the Integrated Care Manager, Hospital Programs, the Home at Last Supervisor oversees the day-to-day operations of the Home at Last program, ensuring the delivery of high-quality, client-centered services that support safe and timely transitions from hospital to home. The Supervisor provides leadership and support to program staff; manages referrals, scheduling, staffing resources, and program capacity; and builds strong collaborative relationships with hospitals, Ontario Health at Home, and community partners to facilitate seamless care transitions.

Qualifications

• Post-secondary education in health care, social services, gerontology, or a related field.
• Minimum 3 years supervisory experience, preferably in a health care or community services environment.
• Strong leadership, communication, organizational, and relationship-building skills.
• Knowledge of hospital discharge planning and community support services.
• Coordinate daily program operations and service delivery.
• Monitor program performance and support quality improvement initiatives.
• Build and maintain positive relationships with healthcare and community partners.
• Demonstrated ability to lead teams and manage competing priorities.
• Ensure compliance with organizational policies, procedures, and relevant legislation.
• Prepare reports, maintain documentation, and support program planning activities.
• Strong coaching, mentoring, conflict resolution, and performance management skills.
• Valid Ontario Driver's Licence and access to a reliable vehicle.

Why Join CHATS?

• Collaborative, mission-driven, and values-based organization
• Hybrid workenvironment with flexibility
• Competitive compensation and comprehensive benefits
• Defined contributions pension plan
• Employee and Family Assistance Program
• Employee wellness support
• Ongoing training, development, and leadership growth opportunities
• Strong culture of recognition, appreciation, and teamwork
• A workplace culture grounded in CHATS’ Wellness Framework and Relationship-Based Care.

Use of Artificial Intelligence in Recruitment

At CHATS, our recruitment process consistently prioritizes people. AI tools may be employed for interview note-taking and summarizing; however, every application and interview is thoroughly reviewed by our hiring team before making any hiring decision. We are committed to leveraging technology responsibly and upholding fairness, transparency, and respect throughout all stages of recruitment.

Our Commitment to Equity & Accessibility

CHATS is an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals and provide accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Our recruitment and hiring processes will be modified to accommodate disabilities, upon request.