Supervisor, Golf Operations: BraeBen Golf Course (City of Mississaugua)

PGA of Ottawa; Mississauga; On-site; CAD 92,000 - 122,000; Full time

Job summary

BraeBen Golf Course in Mississauga is seeking a Supervisor, Golf Operations to plan, oversee, and supervise daily golf facility operations, delivering excellent customer service and ensuring adherence to city policies. The role involves recruiting and managing a golf staff and coordinating programming through Community Programs and third‑party instruction contracts.

The position emphasizes strong leadership, staff development, and operational oversight, with a compensation package reflecting a

Qualifications

• University degree or College diploma in Business Administration or Professional Golf Management (PGM) is required.
• PGA of Canada Class A certification is required with minimum 5 years of experience.
• Smart Serve certification or willingness to obtain within 6 months.
• First Aid (Intermediate) certification or willingness to obtain within 6 months.
• PHCD & Quest 2 (High Five) certification or willingness to obtain within 6 months.
• Valid driver’s license is required.

Responsibilities

• Direct and oversee all golf operations including pro shop services, merchandise management, inventory control, purchasing, pricing and displays.
• Maximize practice facility operations and ensure quality standards are met.
• Provide exceptional customer service and resolve inquiries with tact and diplomacy.
• Supervise staff and provide peak-period coverage to maintain standards and satisfaction.
• Manage rentals (power carts, pull carts, clubs) and ensure daily maintenance.
• Create tee-sheets, online reservations and POS systems for bookings and revenue reconciliation.
• Troubleshoot POS and credit terminal issues; escalate complex problems as needed.
• Maintain a dashboard to track daily rounds and revenue for informed decisions.
• Collaborate with course maintenance to ensure seamless operations.
• Respond to after-hours issues and update Manager, Golf Services promptly.

Education

University degree or College diploma in Business Administration or Professional Golf Management (PGM)

Current PGA of Canada Class A certification

ValidSmart Serve certification

Current Intermediate First Aid certification

PHCD & Quest 2 (High Five) certification

Valid driver's license

Job description

Supervisor, Golf Operations: BraeBen Golf Course (City of Mississaugua)

BraeBen Golf Course in Mississauga offers a dynamic golfing experience with its 18-hole Championship course and 9-hole par-3 course. The Championship course, a par 72 spanning over 6,300 yards, challenges players with its rolling terrain and well-manicured fairways, evoking the spirit of traditional golf. The par-3 course is perfect for beginners and experienced golfers looking to sharpen their short game. BraeBen also features a driving range and boasts breathtaking panoramic views from the highest point in Mississauga, making every visit both scenic and memorable.

Location BraeBen Golf Course Posted 2026-11-09 Deadline 2026-12-13 Job Summary The overall responsibility of this position is to plan, oversee, and supervise the daily operations of the golf facility, ensuring great customer service, efficient golf operations, and adherence to the city's policies and procedures, while recruiting and managing a team of golf staff. This role involves planning and organizing golf programming through Community Programs and our third‑party golf instruction contract, to enhance community engagement and participation.

Responsibilities

Daily Golf Operations

• Direct and oversee all golf operations, including pro shop services, merchandise management, inventory control, purchasing, pricing, and displays to ensure efficient functioning and profitability.
• Maximize the potential of practice facilities by overseeing their operation and ensuring they meet quality standards.
• Provide exceptional customer service by promptly addressing inquiries and effectively resolving challenges with tact and diplomacy.
• Supervise staff and provide peak‑period floor coverage to maintain facility standards, smooth operations, and customer satisfaction.
• Manage rentals of power carts, pull carts, and clubs, ensuring they are well‑maintained on a daily basis.
• Create and manage tee‑sheets, online reservation systems, and POS systems to efficiently handle bookings and revenue reconciliation.
• Troubleshoot POS and credit terminal issues, escalating complex problems as required to minimize downtime.
• Maintain a spreadsheet dashboard to track daily rounds and revenue, enabling informed decision making.
• Foster open communication and collaboration with the golf course maintenance team to ensure seamless operations.
• Respond to after‑hours facility and operational issues, providing timely updates to the Manager, Golf Services, to support swift resolution.

Talent Management

• Lead all aspects of golf staff recruitment, training, scheduling, supervision, and development to ensure effective operations and exceptional customer service.
• Offer after‑hours support for phone inquiries related to customer complaints, staff issues, POS problems, and operational concerns to address issues promptly and maintain customer satisfaction.
• Participate actively in Corporate, Departmental, and Divisional Working Groups, Committees, and Special Projects, and perform other related duties as assigned to contribute to organizational goals and initiatives.

Programming

• Develop, coordinate, and evaluate golf programs, clinics, camps, and instructional opportunities for all skill levels.
• Administer ActiveNet programming functions, including program creation, modifications, cancellations, and refunds.
• Manage third‑party instruction contracts and oversee camp staff recruitment, training, and supervision to ensure safe, high‑quality programming.

Policies & Procedures

• Enforce course rules and regulations effectively while upholding a positive and welcoming atmosphere to ensure a pleasant experience for all patrons.
• Ensure staff and customers adhere to established policies and procedures to maintain consistency and compliance.
• Understand and enforce Corporate Policies & Procedures, Emergency Procedures, and Health and Safety Standards to prioritize the well‑being and security of staff and customers.

Financial & Marketing Support

• Analyze financial statements and implement corrective actions aligned with budget goals to ensure financial stability and profitability.
• Collaborate with Marketing to develop and execute the golf course’s marketing plan to attract and retain customers.
• Support procurement and capital purchases, track expenses, and identify cost‑saving opportunities to optimize resources and operational efficiency.

Qualifications

• University degree or College diploma in Business Administration or Professional Golf Management (PGM)
• Current PGA of Canada Class A certification with a minimum of 5 years of experience
• Valid Smart Serve certification or willing to obtain within 6 months of the start date
• Current Intermediate First Aid (formerly Standard First Aid) certification or willing to obtain within 6 months of the start date
• PHCD & Quest 2 (High Five) certification or willing to obtain within 6 months of the start date
• Valid driver’s license

Compensation Hourly Rate/Salary: $ 91,701.00 - $ 122,268.00 PGA of Canada Specialization Golf Operations Course Website https://www.mississauga.ca/golf/braeben/

Employment Duration

Full‑time

Please note: The compensation package for this position does not include golf privileges
Hours of Work: 40 - This position requires flexibility to work weekends, evenings, and holidays as operationally required
Work Location: Brae-Ben Golf Course - This is an in‑person position, five days per week
Department/Division/Section: CMS/Community Services Dept, CMS/Recreation & Culture Division, Golf & Arenas
Non‑Union/Union: Non Union

Contact Information

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement. If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible. If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

AI (Artificial Intelligence)
The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third‑party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.