Golf Operations Lead & Programs Supervisor

PGA of Ottawa; Mississauga; On-site; CAD 92,000 - 122,000; Full time

Job summary

BraeBen Golf Course in Mississauga is seeking a Supervisor, Golf Operations to plan, oversee, and supervise daily golf facility operations, delivering excellent customer service and ensuring adherence to city policies. The role involves recruiting and managing a golf staff and coordinating programming through Community Programs and third‑party instruction contracts.

The position emphasizes strong leadership, staff development, and operational oversight, with a compensation package reflecting a

Qualifications

• University degree or College diploma in Business Administration or Professional Golf Management (PGM) is required.
• PGA of Canada Class A certification is required with minimum 5 years of experience.
• Smart Serve certification or willingness to obtain within 6 months.
• First Aid (Intermediate) certification or willingness to obtain within 6 months.
• PHCD & Quest 2 (High Five) certification or willingness to obtain within 6 months.
• Valid driver’s license is required.

Responsibilities

• Direct and oversee all golf operations including pro shop services, merchandise management, inventory control, purchasing, pricing and displays.
• Maximize practice facility operations and ensure quality standards are met.
• Provide exceptional customer service and resolve inquiries with tact and diplomacy.
• Supervise staff and provide peak-period coverage to maintain standards and satisfaction.
• Manage rentals (power carts, pull carts, clubs) and ensure daily maintenance.
• Create tee-sheets, online reservations and POS systems for bookings and revenue reconciliation.
• Troubleshoot POS and credit terminal issues; escalate complex problems as needed.
• Maintain a dashboard to track daily rounds and revenue for informed decisions.
• Collaborate with course maintenance to ensure seamless operations.
• Respond to after-hours issues and update Manager, Golf Services promptly.

Education

University degree or College diploma in Business Administration or Professional Golf Management (PGM)

Current PGA of Canada Class A certification

ValidSmart Serve certification

Current Intermediate First Aid certification

PHCD & Quest 2 (High Five) certification

Valid driver's license

Job description

BraeBen Golf Course in Mississauga is seeking a Supervisor, Golf Operations to plan, oversee, and supervise daily golf facility operations, delivering excellent customer service and ensuring adherence to city policies. The role involves recruiting and managing a golf staff and coordinating programming through Community Programs and third‑party instruction contracts.

The position emphasizes strong leadership, staff development, and operational oversight, with a compensation package reflecting a