Hourly Games Host The Rec Room Roundhouse

Cineplex Inc.; Toronto; On-site; CAD 23,000 - 24,000; Part time

Job summary

Cineplex Entertainment, based in Toronto, invites applications for Hourly Amusement Host - The Rec Room Roundhouse in downtown Toronto. This part-time role focuses on delivering outstanding guest experiences, operating attractions, and guiding guests through the Rec Room’s diverse gaming and entertainment options.

Based at 255 Bremner Blvd, you will maintain game areas, ensure safety, assist with events, and upsell experiences while upholding Cineplex’s standards of service.

Qualifications

• Ability to complete tasks with attention to detail.
• Some experience with customer service preferred.
• Problem solving skills.
• Good communication skills.
• Ability to manage a counter and its contents.

Responsibilities

• Ensure games are clean and well maintained for the guests.
• Ensure all safety procedures are followed.
• Delivers exceptional service and entertainment experience to guests.
• Upsells games by showing guests game operations, encouraging guests to play.
• Operates all major attractions.
• Set up and tear down for functions, events and activities.
• Ensures that guests are aware of pricing for special events, promotions and daily events.
• Ensures that guests adhere to safety policies and procedures.
• Effectively handle and relay all guest inquiries, questions, and concerns to Management.
• Communicates operational problems to Management.
• Assist in re-stocking of Redemption store.
• Ensures individual stations are clean and fully operational.
• Other duties as required.

Skills

Attention to detail

Customer service

Problem solving

Communication skills

Counter management

Job description

What you will do: Hourly Amusement Host - The Rec Room Roundhouse 255 Bremner Blvd, Toronto, ON M5V 3M9, Canada Part-time

Cineplex is one of Canada’s leading entertainment and media company, Cineplex (TSX:CGX) is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. As Canada’s largest and most innovative film exhibitor, Cineplex welcomes 70 million guests annually through its circuit of 165 theatres across the country. Cineplex also operates successful businesses in digital commerce (CineplexStore.com), food service, alternative programming (Cineplex Events), cinema media (Cineplex Media), digital place-based media (Cineplex Digital Media), amusement solutions (Player One Amusement Group) and an online eSports platform for competitive and passionate gamers (WorldGaming.com). Additionally, Cineplex operates a location based entertainment business through Canada’s newest destination for ‘Eats & Entertainment’ (The Rec Room), and will also be opening new complexes specially designed for teens and families (Playdium) as well as exciting new sports and entertainment venues in communities across the country (Topgolf). Cineplex is a joint venture partner in SCENE, Canada’s largest entertainment loyalty program. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States and we offer competitive compensation. To learn more visit Cineplex.com or download the Cineplex App.

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called The Rec Room. The concept will feature a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games that may include luxury bowling, billiards, shuffleboard and ping pong. There will be an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also featuring a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room will also offer an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage will include impressive digital displays and serve as the gathering spot for watching the big game or other major events. The Rec Room will integrate a cutting-edge interactive technology platform that will enhance all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Amusement Host - The Rec Room Roundhouse, reporting to the Amusement Manager - The Rec Room Roundhouse.

This position will be based at our Toronto Rec Room located at 255 Bremner Blvd. in Toronto, ON. The Amusement Host will be responsible for promoting an outstanding entertainment experience to our guests in accordance with The Rec Room’s standards of operation. He/she is considered a subject matter expert on gaming within the facility and can help answer and/or curate the gaming experience for both experienced and non-experienced gamers.

Job Duties

• Ensure games are clean and well maintained for the guests.
• Ensure all safety procedures are followed.
• Delivers exceptional service and entertainment experience to guests.
• Up sells games by showing guests game operations, encouraging guests to play and creating an overall fun, playful environment for them.
• Operates all major attractions.
• Set up and tear down for functions, events and activities.
• Ensures that guests are aware of pricing for special events, promotions and daily events.
• Ensures that guests adhere to safety policies and procedures.
• Effectively handle and relay all guest inquiries, questions, and concerns to Management.
• Communicates operational problems to Management.
• Assist in re-stocking of Redemption store.
• Ensures individual stations are clean and fully operational.
• Other duties as required.

Qualifications Requirements

• Ability to complete tasks with attention to detail.
• Some experience with customer service preferred.
• Problem solving skills.
• Good communication skills.
• Ability to manage a counter and its contents.

Work Conditions

• Working varied shifts
• Working alone for full shifts.
• Standing for long periods of time.
• Bend and lift up to 50 lbs.
• Working with guests of all ages

Additional Information

As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This is a new position and is being actively recruited for.

Wage ($): $16.60 (reserved for student hiring rate only) - $17.60CAD

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.

Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.

Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem.

Visit Scene+ Website