Restaurant Host

Cineplex Entertainment LP; San Juan de Terranova; On-site; CAD 32,000 - 42,000; Full time

Job summary

Cineplex Entertainment LP is seeking a customer-focused hospitality team member at The Rec Room with strong guest service and multitasking abilities. You will greet guests, manage reservations, guide seating, and support servers and staff to ensure a memorable dining and entertainment experience.

Ideal candidates have a high school diploma, at least 1 year restaurant experience, and excellent communication skills.

Qualifications

• High school diploma or GED required.
• Certificate or diploma in a related field preferred.
• Strong customer service and troubleshooting skills.
• 1 year of restaurant service experience.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Highly flexible, with strong interpersonal skills for diverse environments.
• Effective communication both verbally and in writing.
• Ability to work well under pressure.
• Strong attention to detail.

Responsibilities

• Receive and record guests' reservations and assign tables.
• Greet guests at entrance and escort them to seating areas.
• Maintain familiarity with all menu items.
• Enroll guests into membership program when required.
• Address guest concerns and ensure satisfaction with food and service.
• Report supplies and equipment needs to leadership.
• Inspect dining and serving areas and equipment.
• Accept payment for food, beverages, and games as required.
• Maintain high standards of hygiene and dress; assist in training junior staff.
• Attend meetings and training sessions as required.
• Welcome guests warmly and contribute to a positive dining experience.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Attention to detail

Working under pressure

MS Word

MS Excel

Email

Education

High school diploma or GED

Certificate or diploma in related field

Tools

MS Word

Excel

Email

Job description

City: St John's

What you will do: Company Description

Cineplex is one of Canada's leading entertainment and media company, Cineplex (TSX:CGX) is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. As Canada's largest and most innovative film exhibitor, Cineplex welcomes 70 million guests annually through its circuit of 165 theatres across the country. Cineplex also operates successful businesses in digital commerce (CineplexStore.com), food service, alternative programming (Cineplex Events), cinema media (Cineplex Media), digital place-based media (Cineplex Digital Media), amusement solutions (Player One Amusement Group) and an online eSports platform for competitive and passionate gamers (WorldGaming.com). Additionally, Cineplex operates a location based entertainment business through Canada's newest destination for 'Eats & Entertainment' (The Rec Room), and will also be opening new complexes specially designed for teens and families (Playdium) as well as exciting new sports and entertainment venues in communities across the country (Topgolf). Cineplex is a joint venture partner in SCENE, Canada's largest entertainment loyalty program. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States and we offer competitive compensation. To learn more visit Cineplex.com or download the Cineplex App.

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called The Rec Room. The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an "eatertainment-style" concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Job Description

Job Duties

• Receive and record guests' reservations and assign tables
• Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
• Maintain familiarity with the composition of all menu items.
• Enroll guest into membership program as required.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints
• Let Rec Room leadership know about necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Support and co-ordinate activities of food and beverage servers and other serving staffAccept payment from guests for food and beverage and games as required
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Report any suspicious packages or parcels to management without delay.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.
• Contribute and create an environment for a guest to "Tell Better Stories"
• Welcome all guests with a warm, friendly greeting.

Qualifications Requirements

• High school diploma or GED required. Applicants must be 18 years of age or older
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• 1 year of restaurant service experience
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Professional appearance and manners
• Strong work ethic and positive team attitude

Work Conditions

• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 20lbs may be required

Additional information

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment's standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Visit The Rec Room Website

A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.

Visit Playdium website

An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.

Visit Cineplex Media Website

An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem.

Visit Scene+ Website