Supervisor Adjustments

Purolator Inc.; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Job summary

Purolator is seeking a Supervisor Adjustments reporting to the PPC & Adjustments Manager to lead the daily work schedule of the team and ensure processes are executed promptly. The role requires 5+ years in billing/adjustments and strong leadership to coordinate diverse duties in a fast-paced environment.

The position emphasizes coaching, performance evaluating, and managing customer accounts while ensuring policy compliance.

Qualifications

• 5+ years of progressive experience in billing, adjustments, revenue assurance, accounts receivable, finance operations, or related functions.

Responsibilities

• Support manager by coaching and developing a team of employees
• Evaluate performance
• Provide feedback
• Identify training needs
• Report preparation
• Perform audit activities
• Support Customer Contact Centre objectives
• Support company policy and procedures
• Workload management
• Various other duties as assigned

Skills

Leadership

Coaching

Communication

Problem-solving

Organizational skills

Microsoft Office

Customer service

Team player

Attention to detail

Education

Post-secondary diploma or degree in Accounting, Finance, Business Administration, or related discipline

Revenue assurance/finance/accounting certifications (asset)

Tools

Microsoft Office

Job description

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Supervisor Adjustments reporting into the PPC & Adjustments Manager will ensure that all processes are executed appropriately and promptly, and lead and direct the daily work schedule of the direct reports.

Responsibilities

• Support manager by coaching and developing a team of employees
• Evaluate performance
• Provide feedback
• Identify training needs
• Report preparation, etc.
• Perform audit activities
• Support Customer Contact Centre objectives
• Support company policy and procedures
• Workload management
• Various other duties as assigned

Education

• Post-secondary diploma or degree in Accounting, Finance, Business Administration, or a related discipline.
• Revenue assurance, finance, accounting, or related professional certifications considered an asset.

Experience

• 5+ years of progressive experience in billing, adjustments, revenue assurance, accounts receivable, finance operations, or related functions.
• 1–3 years of leadership, team lead, or supervisory experience.
• Experience managing customer account discrepancies, financial adjustments, and cross-functional issue resolution.
• Primary consideration of candidates that have supervisory/managerial experience
• Strong organizational, communication and problem-solving skills
• Ability to coordinate a wide variety of duties and responsibilities
• Proven leadership skills and the ability to manage a diverse work group and be a team player
• Ability to work at a fast pace and to initiate deadlines and time frames for assignments and follow-up
• Ability to listen effectively and to deal effectively with all levels of the organization
• Proficient computer skills (Microsoft Office)
• Must possess exceptional people skills and customer service skills
• Be able to work under high pressure situations
• Bilingualism an asset

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Manager Adjustments and Payment Processing

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.