Supervisor, Accounts Receivable- Mars Veterinary Health

MARS Veterinary; Vancouver (WA); On-site; CAD 102,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

Life Insurance

Disability Insurance

401(k) Savings Plan

Commuter Benefits

Legal Plan

HSA/FSA

Job summary

Mars Veterinary Health is seeking a Supervisor, Accounts Receivable in Vancouver to lead the North America AR team within a centralized shared services model. You will oversee performance, balance integrity and issue resolution across multiple hospital networks, ensuring accurate, timely and compliant AR activities.

The role emphasizes people leadership, root-cause analysis, and data-driven decision-making to improve aging and balance accuracy while collaborating with cross-functional

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent practical experience).
• 5–7+ years in Accounts Receivable, Collections, payroll-related receivables, or similar analytical finance role.
• 2+ years of people leadership experience, including coaching and performance management.
• Strong understanding of AR processes, internal controls, compliance requirements and audit support.
• Ability to resolve complex AR issues with analytical problem-solving.
• Strong data interpretation to drive action and improvements.
• Excellent communication to influence cross-functional partners.

Responsibilities

• Provide leadership and governance within the North America AR team in a centralized shared services model.
• Oversee team performance, balance integrity, issue resolution and service outcomes across AR.
• Drive consistency, strengthen internal controls and ensure compliant service delivery.

Education

Bachelor’s degree in Accounting/Finance/Business

Job description

JOB TITLE: Supervisor, Accounts Receivable

LOCATION & SCHEDULE: Support Office - Vancouver, Full time

COMPENSATION: $101,600.00 - $158,750.00

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. This role requires associates to work out of a MVH North America hub location – Vancouver, WA | Santa Monica, CA | Tampa, FL

Why This Role Matters

The Supervisor, Accounts Receivable provides leadership, governance and operational ownership within the North America Accounts Receivable team in a centralized, shared services operating model, supporting Banfield, BluePearl and VCA. The role is accountable for team performance, balance integrity, issue resolution and service outcomes across the AR portfolio, ensuring accurate, timely and compliant execution of AR activities across a highly complex, multi-site network of veterinary hospitals.

This position leads a team of Accounts Receivable Analysts across both core AR and associate receivables (collections), focusing on people leadership, performance management, escalation resolution and control governance rather than transactional processing, which is executed by shared services and hospital teams. The Supervisor plays a critical role in driving consistency, strengthening internal controls and ensuring effective and complaint service delivery across the AR function.

Success in this role is measured by achievement of service level targets across the team, sustained improvement in balance accuracy and aging, timely resolution of complex and escalated issues, reduction of recurring variances and outstanding balances through effective root-cause analysis, and measurable improvement in process consistency, compliance and overall financial integrity across AR operations.

Your Experience Should Include

• Bachelor’s degree in Accounting, Finance, Business, a related Field, or equivalent practical experience
• 5-7+ years of experience in Accounts Receivable, Collections, payroll-related receivables, or a similar analytical finance role
• 2+ years of people leadership experience, including coaching, performance management and team development
• Strong understanding of AR processes, internal controls, compliance requirements and audit support
• Demonstrated ability to independently resolve complex AR, non-routine AR and collections issues using strong analytical and problem-solving skills
• Strong analytical capability, with the ability to interpret performance metrics, trends and variances and translate insights into action
• Demonstrated ability to drive performance outcomes, including improving balance accuracy, aging trends and compliance through data-driven decision-making
• Strong communication skills with the ability to influence and partner effectively with cross-functional stakeholders
• Demonstrated ability to influence stakeholders and drive alignment across shared services partners and cross-functional teams
• Experience supporting process documentation, standardization and continuous improvement initiatives
• Intermediate Excel skills and comfort working with data sets and reporting
• Ability to make decisions within established controls to resolve issues and ensure compliant outcomes
• Ability to handle sensitive financial and associate-related data with integrity and confidentiality
• Strong ownership mindset with accountability, attention to detail and continuous improvement orientation

Salary range: $101,600 - $182,562.50 Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates. bwelcome bfamily bhere