Supervisor

Torsap Thai Kitchen; Toronto; On-site; CAD 31,684 - 38,572; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Health, dental, and vision insurance

Discounted meals and drinks

Paid breaks

Opportunities for career growth and development

Job summary

Torsap Thai Kitchen in Toronto, Ontario is looking for a dedicated Store Supervisor to oversee daily operations. Responsibilities include staff supervision, customer service, sales support, inventory management, and cash handling. The ideal candidate will have prior supervisory experience in the foodservice industry and exhibit strong leadership and communication skills. This full-time position offers a competitive salary of $23-$28 per hour, health benefits, and opportunities for career growth.

Qualifications

• Proven experience as a Store Supervisor or similar role in the foodservice industry.
• Strong leadership skills and ability to manage a team.
• Exceptional communication and customer service skills.

Responsibilities

• Supervise and coordinate staff activities to ensure smooth operations.
• Address customer complaints and maintain satisfaction.
• Manage store's budget and track expenses.

Skills

Experience as a Store Supervisor

Leadership skills

Communication skills

Multi-tasking ability

Problem-solving skills

Inventory management knowledge

Customer service skills

Education

High School diploma or equivalent

Degree in hospitality management or business

Job description

Responsibilities

• Staff Supervision & Training
  • Supervise and coordinate the activities of store staff to ensure smoonth daily operations
  • Train, coach and mentor staff on customer service, store policies, and product knowledge
  • Monitor staff performance, provide constructive feedback, and ensure adherence to company policies
  • Address any employee performance issues and provide coaching to ensure staff development
• Customer Service
  • Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
  • Maintain a positive store atmosphere and ensure customer satisfaction is consistently met
  • Resolve customer complaints and conflicts in a professional and courteous manner.
• Sales and Operations
  • Support the achievement of sales goals by ensuring effective store operations and product availability
  • Assist in maintaining store displays, ensuring they are visually appealing and properly stocked
  • Assist customers with product recommendations and demonstrate strong product knowledge
  • Monitor store sales performance, report trends, and assist with promotional activities to drive sales.
  • Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place.
• Inventory Management
  • Oversee inventory control and product replenishment to maintain optimal stock levels
  • Perform regular stock counts and track inventory to prevent shortages and overstock
  • Manage stock organization, ensuring all products are easily accessible and neatly displayed
  • Receive and check incoming shipments and ensure products are stored in appropriate locations
• Store Maintenance
  • Ensure the store is clean, organized, and visually appealing at all times
  • Oversee the proper functioning of store equipment and report any issues to management
  • Ensure the store is safe for both customers and employees by following health and safety regulations
• Cash Handling and Reporting
  • Assist with cash handling, register operations, and ensure accurate transactions
  • Oversee the cash register process, including balancing cash drawers and making deposits when required
  • Assist with preparing daily reports and maintaining financial record in accordance with company policies
• Team Collaboration
  • Collaborate with store management and other departments to align store goals with company objectives
  • Participate in team meetings and provide feedback on store operations and performance
  • Help with opening and closing store procedures, ensuring security measures are followed

Skills

• Proven experience as a Store Supervisor or in a similar supervisory role in the foodservice industry.
• Strong leadership skills with the ability to motivate and manage a team
• Exceptional communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment
• Strong problem‑solving abilities and conflict resolution skills
• Basic knowledge of inventory management and point‑of‑sale systems
• High School diploma or equivalent; a degree in hospitality management or business is preferred.
• Availability to work flexible hours, including nights, weekends, and holidays.

Benefits

• Competitive salary and performance‑based bonuses: $23‑$28/hr (including tips) , performance-based bonuses
• Health, dental, and vision insurance
• Discounted meals and drinks
• Paid breaks
• Opportunities for career growth and development