Supervisor

Indigo-Park-Canada-Inc.-4; Ottawa; On-site; CAD 46,800 - 57,200; Full time

Benefits offered by this job

Great Team Culture

Career growth opportunities

Job summary

Indigo Park Canada Services in Ottawa is seeking a Supervisor to coordinate day-to-day operations across locations. You will oversee staffing, equipment, and operations while fostering strong client relationships and a positive team image.

The role emphasizes operational leadership, HR support, and adherence to policies. A minimum of 2 years in customer service with supervisory experience is preferred, with growth opportunities within a collaborative team.

Qualifications

• 2+ years of customer service experience with a supervisory role
• Strong communication and interpersonal skills, both written and verbal
• Experience coordinating and managing staff and operations is a plus

Responsibilities

• Supervise the general operations of each location.
• Maintain efficient daily operations at the site and ensure staff project Indigo Park Canada Services' image.
• Ensure proper vehicle circulation and monitor lot conditions (surface, HVAC, lighting, etc.).
• Verify on-site supplies are adequate (tickets, cashier reports).
• Provide Employee Manual/ Operations Manual and train new staff as per site procedures.
• Perform lot audits (revenue and operational) and implement rate changes as directed by Area Manager.
• Support HR functions: maintain employee files, replace staff during illness, and assist with staffing decisions.
• Verify time punches via the ADP portal and ensure adherence to policies and cash-handling procedures.

Skills

Customer service

Supervisory experience

Communication skills

Job description

Indigo Park is looking for a Supervisor in Ottawa. The supervisor will be responsible for coordinating and day‑to‑day managing all functions (staffing, equipment, and operations). The supervisor ensures the successful development, maintenance, and enhancement of client/customer relationships.

What Would You Be Doing?

Operations

• Supervise the general operations of each location
• Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services.
• Lot Conditions (Surface, HVAC, Lighting, …)
• Ensure proper vehicle circulation
• Verify on‑site supplies are adequate (tickets, cashier reports…)
• Provide Employee Manual/ Operations Manual
• Perform lot audits (revenue and operational)
• Act immediately upon the instructions of Area Manager regarding rate changes (order new decals or signage)
• Make suggestions to Area Manager, on how to improve revenue at your location
• Train new staff as per lot manual with attention to valet procedures if applicable

Human Resources

• Maintain Employee File (current)
• Take certain disciplinary measures with field staff (with involvement by Area Manager)
• Replace field staff in case of illness or other
• Assist field staff during peak periods
• Communicate with Area Manager when there is a need to make a staffing change, or hire additional staff

Administration

• Verify all employee time punches by using the ADP portal
• Ensure that all operational policies/procedures are being followed at your location
• Ensure that all money handling procedures are properly documented in Operations Manuals, and are followed by cashiers and attendants
• Ensure that all cashiers/attendants and valets are properly stocked for inventory
• Assist Area Manager with client relations
• Assist Area Manager with field staff performance reviews

What Are We Looking For?

• Minimum of 2 year of customer service experience with experience being in a supervisor role.
• Strong communication and interpersonal skills, both written and verbal

What We Offer :

• Great Team Culture
• Numerous possibilities for career growth
• Starting salary at $52,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.