Area Manager - East

Indigo-Park-Canada-Inc.-4; Ottawa; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Great team culture

Career growth opportunities

Bonus

Job summary

Indigo Park is seeking an Area Manager in Ottawa to coordinate daily operations across parking locations, manage staff, and support budgeting. You will drive client satisfaction and revenue through efficient service and strong leadership.

The role requires 3–5 years of customer service and 1–2 years of management, plus a G Class license and bilingual English/French proficiency. Starting salary is CAD 70,000 with potential bonuses and growth.

Qualifications

• 3–5 years of customer service experience.
• 1–2 years of management experience.
• G Class license with clean driving record.
• Bilingual French/English required.
• Strong Microsoft Office skills and communication abilities.

Responsibilities

• Coordinate staffing and manage parking locations.
• Oversee daily operations and client service.
• Assist budgeting and financial reporting for locations.
• Train, coach and supervise staff.
• Review monthly revenue reports and ensure compliance.
• Handle client meetings and service contracts.
• Manage accounts receivable with the service coordinator.

Skills

Customer service

Management experience

G Class license

Driver's abstract

Bilingual French/English

Microsoft Office

Effective communicator

Team leadership

Tools

Microsoft Office

Job description

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

Why Join Indigo?

• We believe in recognizing and rewarding excellent performance
• We believe in employee empowerment
• We believe that diversity is a means of success

What Would You Be Doing?

Administration

• Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement.
• Ensure that the needs of each client are met promptly and with a high degree of accuracy.
• Manage all internal/external policies for each location
• Manage all service contracts related to each parking location, under his/her responsibility
• Assist the General Manager and Operations Manager with the annual budgets for each parking location
• Attend client meetings with the Operations Manager and the General Manager
• Review monthly revenue reports with the Operations Manager
• Prepare purchase orders and approve invoices for each parking location
• Conduct regular rate surveys to ensure each location remains competitive
• Manage all personal injury and damage claims for each parking location under his/her responsibility
• Ensure that the Accounting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

• Establish and maintain proper operational procedures (Operations Manual) for each location.
• Analyze each operation with a focus on improving service and efficiency
• Coordinate with Supervisors daily to ensure proper operation of each location
• Assist the Operations Manager and General Manager in maximizing overall revenues for each location
• Establish and maintain proper staffing levels for each location
• Conduct regular, on-site training of staff to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)
• Coordinate with Supervisors for regular lot audits (revenue and operational)
• Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags.
• Manage A/R (with help from the service coordinator) for each location

Human Resources

• Manage and supervise the daily activities of the Supervisors
• Ensure that hiring policies are followed for each employee
• Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager
• Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
• Conduct interviews regularly for current and future staffing requirements
• Take disciplinary measures when and where required, with staff
• Approve and submit all payroll for field staff

What we are looking for :

• Minimum of 3-5 years of customer service experience
• Minimum 1-2 years of management experience
• G Class license and a clean driver's abstract required
• Experience in the parking industry is considered an asset
• Technical or mechanical skills are an asset
• Ability to train, coach, and motivate staff
• Conflict resolution and problem-solving abilities
• Ability to prioritize and organize under pressure
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong communication and interpersonal skills, both written and verbal
• Bilingualism (French/English) is required, as the role involves working in a bilingual environment
• Ability to work independently, in a team, and meet deadlines under pressure

What We Offer :

• Great Team Culture
• Numerous possibilities for career growth
• Competitive salary structure with bonus
• Starting salary at $70,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.#IPC1