Supervisor

JD Sports; City of Langley; Hybrid; CAD 28,000 - 29,000; Full time

Job summary

JD Sports Willowbrook Mall, BC is seeking a full-time on-site Supervisor to lead our retail team. You will deliver an elevated customer experience, manage scheduling, inventory, and staff performance, and help drive KPI results at our Canada location.

You will coach and develop team members, foster a culture of excellence and inclusivity, and partner with store leadership to grow the business through community engagement.

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from customer interaction and athletic products.
• Strong cognitive and mathematical skills, including problem analysis and financial analysis.
• Resourceful and versatile in a fast-changing omni-channel retail environment.
• High ethics, integrity and trust.
• Flexible availability—nights, weekends and holidays.

Responsibilities

• Deliver excellent customer experience and knowledge on all products.
• Train and grow a team focused on delivering outstanding experiences.
• Generate business results and achieve key KPIs.
• Manage sales, customer experience, merchandising and store operations.
• Partner with customers, sales associates and store leadership.
• Learn and share product knowledge and trends with the team.
• Maintain awareness of current product knowledge and trends.
• Foster a positive, inclusive work environment.
• Support initiatives with Store Manager and drive community outreach.

Skills

Retail leadership

Coaching

Customer engagement

Sales excellence

Team motivation

Scheduling

Inventory management

Financial analysis

Leadership

Flexibility

Job description

Job Description

Posted Tuesday, September 1, 2026 at 7:00 AM

Location: Willowbrook Mall, BC

Workplace Type: On-site

Job Type: Full-time, Permanent

Salary: $19.80 - $21 per hour

The Team:J D Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:Our Retail team is looking for a Supervisor to join our JD Sports Willowbrook Mall location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.

Key Duties/Responsibilities:

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.


• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.


• Generate business results and achieve key KPIs


• Delivering sales, customer experience, merchandising, visual, and operational expectations.


• Act as a partner between customers, sales associates and store leadership.


• Ability to learn and share expertise of products and trends to fit customer’s needs.


• Maintains an awareness of all product knowledge, and current or upcoming product / trends.


• Contributes to a positive and inclusive work environment.


• Support key initiatives as empowered by and in partnership with the Store Manager.


• Take a proactive approach to growing the business through community outreach.


• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.


• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills/Experience/Knowledge needed:

• Minimum 2 years of retail management or keyholder experience.


• Passionate and knowledgeable about streetwear and sneaker culture.


• Experience supervising, training and coaching sales associates.


• Confident and comfortable engaging customers to deliver an elevated experience.


• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.


• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis


• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.


• High level of ethics, values, integrity, and trust.


• Flexible availability - including nights, weekends, and holidays.


• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.

We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.