GRO - Operations Analyst

Manulife Insurance Malaysia; Montreal (administrative region); Hybrid; CAD 20,000 - 31,000; Full time

Benefits offered by this job

Health & dental

Mental health support

Vision

Disability insurance

Life insurance

Retirement plans

Paid time off

Job summary

Manulife is seeking a student intern in Montreal to contribute to data analysis, reporting, and stakeholder collaboration. You will gather requirements, analyze business needs, and help drive customer-focused solutions within a hybrid work setup.

The role emphasizes learning and growth while supporting real-world financial services initiatives. You will engage across teams, perform analysis and documentation, and contribute to improvements in processes, dashboards, and reporting.

Qualifications

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
• Strategic thinking abilities.
• A strong focus on customer-centric solutions.
• Analytical skills with a passion for data analysis and problem-solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

Responsibilities

• Leverage your analytical skills to ask insightful questions and define scope of initiatives.
• Build and nurture relationships to strengthen partnerships with key stakeholders.
• Apply data mining, analysis, visualization, process assessment, root cause analysis, prioritization, and presenting findings.
• Provide clear documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities including valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation.

Skills

Strategic thinking

Customer-centric mindset

Analytical skills

Curiosity & learning

Work ethic & proactivity

Time management & planning

Communication skills

Stakeholder relationships

Financial services knowledge

Education

Pursuing a degree in Business Administration or a related field

Job description

Position Responsibilities:

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
• Provide clear and concise documentation of solution requirements and propose viable solutions.
• Use strong communication skills to lead meetings and present information to all organizational levels.
• Clearly articulate upcoming changes to prepare our business partners.
• Recommend business decisions that drive results and address customer issues.
• Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team’s needs.

Required Qualifications:

• Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
• Strategic thinking abilities.
• A strong focus on customer-centric solutions.
• Analytical skills with a passion for data analysis and problem-solving.
• Curiosity and a willingness to learn and grow.
• A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• An understanding of the financial services industry, including wealth and asset management.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary information: Referenced Salary Location Montreal, Quebec. Working Arrangement Hybrid. Salary range is expected to be between Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.