Summer Intern 2027 - Change Management

Manulife/John Hancock; Toronto; Hybrid; CAD 35,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Learning & development

Executive storytelling

Job summary

Manulife/John Hancock offers a Change Management Intern role to help scale change practices across Canada and the US Retirement. You will gain hands-on experience delivering tools, templates, insights, and reporting to improve consistency and efficiency across the change lifecycle.

The program culminates in an executive-ready capstone summarizing outcomes, with exposure to stakeholder engagement, process improvement, and governance in a cross-functional environment.

Qualifications

• Currently enrolled in a post-secondary program in business, communications, organizational change, human resources, project management, technology, or a related field.
• Strong written and verbal communication, with the ability to translate information into clear, practical, audience-focused materials.
• Strong organizational skills and attention to detail, with the ability to manage multiple deliverables and working sessions.
• Comfort with MS Office tools, including PowerPoint, Excel, Word, and SharePoint.
• Demonstrated interest in change management, communications, process improvement, reporting, or stakeholder engagement.

Responsibilities

• Support design and delivery of a repeatable end-to-end change management toolkit.
• Build or enhance standardized change management artifacts with clear ownership and criteria.
• Partner with stakeholders across Canada and the US through sessions and feedback cycles.
• Improve SharePoint structure, navigation, and content usability.
• Identify opportunities to reduce manual effort and streamline workflows.
• Prepare change artifacts in the lifecycle such as change summaries and stakeholder impact assessments.

Skills

Change management

Stakeholder engagement

Microsoft Office

PowerPoint

SharePoint

Communication

Education

Currently enrolled in post-secondary program

Tools

Excel

Power BI

SharePoint

Copilot

Job description

This Change Management Intern role is an opportunity to contribute to the continued scaling of change management practices across Canada and US Retirement. The incumbent will help deliver practical tools, templates, insights, and reporting that improve consistency and efficiency across the change lifecycle. This opportunity will provide hands‑on experience in change enablement, stakeholder engagement, process improvement, reporting, and executive storytelling within a collaborative, cross‑functional environment. The experience will culminate with outcomes summarized in an executive‑ready capstone deliverable.

Position Responsibilities:

• Support the design and delivery of a repeatable, end-to-end change management toolkit, including lifecycle views, artifact mapping, change summary templates, and usage guidance.
• Build or enhance standardized change management artifacts that include clear purpose, ownership, accountabilities, definition‑of‑done criteria, and practical instructions for use.
• Partner with change management stakeholders across Canada and the US through working sessions, feedback cycles, and co‑development activities to ensure outputs are relevant and usable.
• Improve SharePoint structure, navigation, and content usability to make change management resources easier to find, understand, and apply.
• Identify opportunities to reduce manual effort, improve consistency, or streamline change management workflows through process improvements or automation where appropriate.
• Prepare change artifacts in the change lifecycle such as the change summary, stakeholder impact assessment and other presentation materials.

Required Qualifications:

• Currently enrolled in a post‑secondary program in business, communications, organizational change, human resources, project management, technology, or a related field.
• Strong written and verbal communication skills, with the ability to translate information into clear, practical, audience‑focused materials.
• Strong organizational skills and attention to detail, with the ability to manage multiple deliverables, working sessions, and feedback inputs.
• Comfort working with Microsoft Office tools, including PowerPoint, Excel, Word, and SharePoint.
• Demonstrated interest in change management, communications, process improvement, reporting, or stakeholder engagement.

Preferred Qualifications:

• Experience creating presentations, templates, dashboards, process documentation, or knowledge management materials.
• Familiarity with Excel, Power BI, SharePoint, Copilot or other reporting, collaboration, and AI tools.
• Ability to synthesize qualitative and quantitative information into clear insights, recommendations, and executive‑ready summaries.
• Comfort working in a collaborative team environment with stakeholders across multiple functions or geographies.
• Curiosity, initiative, and a continuous improvement mindset, with a willingness to test ideas, incorporate feedback, and refine outputs.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Salary range is expected to be between: $35,100.00 CAD - $60,450 CAD The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work-term.

#LI-Hybrid

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.