Business Analyst

Manulife/John Hancock; Toronto; Hybrid; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Manulife/John Hancock is seeking a Business Analyst to support Affinity Insurance initiatives. You will work with analysts, Value Stream staff, and partners to deliver projects with a strong focus on business readiness and cross‑functional collaboration.

Responsibilities include assessing impacts on processes, preparing partners for changes, and documenting clear business requirements while building strong stakeholder relationships in a hybrid Toronto setting.

Qualifications

• 2+ years of relevant work experience in business analysis.
• Proficiency with Microsoft Office products.

Responsibilities

• Understanding the business impacts of initiatives or projects.
• Assess impacts to business processes and design new or revised processes for post-launch readiness.
• Prepare business partners for changes and articulate implications for them.
• Use analytical and critical thinking to gather requirements and ensure clarity.
• Build and foster relationships with stakeholders and document business needs.
• Collaborate with working groups and communicate effectively to diverse audiences.

Skills

Business analysis

Microsoft Office

Tools

PowerPoint

Confluence

JIRA

Job description

The Affinity Operations teams are impacted by many projects every year, many with the goal of moving us forward along our journey to be a digital leader with superior customer service. The Operations Support team is looking for a Business Analyst to support projects in our Affinity Insurance team. Our job is to make it easier for our Operations partners to do their jobs. If you are motivated, collaborative and thrive in a project environment, we need you!

What role will I play?

As a Business Analyst, you will work closely with a team of analysts, Value Stream staff, and business partners to deliver Affinity initiatives or projects, with strong focus on business readiness. Your contributions will ensure our business teams are able to embrace project deliverables without negatively impacting their productivity. You possess an excellent balance of analytical, communication, and process design skills. You are comfortable asking questions and challenging others to ensure we understand the details, and how they will impact Operations. You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross‑functional teams.

Position Responsibilities:

• Understanding the business impacts of initiatives or projects.
• There will be heavy focus on determining the impacts to our business processes and building new or revised processes to enable our business partners to deliver seamlessly after project launch.
• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.
• Using your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order and precision via detailed business requirements.
• Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.
• Using your strong communication skills to collaborate with working groups and document business needs.
• Influencing your teammates with your positive attitude and passion for your role!

Required Qualifications:

• 2 or more years of relevant work experience in business analysis.
• Proficiency with Microsoft Office products is required.

Preferred Qualifications:

• Power Point, Confluence, and JIRA experience would be an asset.
• Experience in Financial Services, especially Insurance would be an asset
• Strong organizational and problem‑solving skills while working in a face‑paced environment with changing priorities
• Experience with process mapping and/or process design
• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
• Excellent verbal & written communication skills, with ability to adjust for different audiences

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia‑Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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