Summer Customer Service Representative

LCBO; Tillsonburg; On-site; CAD 1,000; Part time

Job summary

Join LCBO as a Customer Service Representative! Engage customers in a dynamic retail environment, enhance your knowledge of products, and enjoy online training. We value inclusivity and provide opportunities for growth and community contribution, making it the perfect place to enhance your customer service skills.

Benefits

Online learning opportunities for growth

Employee Family and Assistance Program

Discounted products and services

Contribute to communities across Ontario

Qualifications

• Must be 18 years or older to apply.
• Eligible to work in Canada (valid SIN, Student or Work Permit).
• Bilingualism in English and French is a plus.

Responsibilities

• Serve customers using our POS/Cash system promptly and courteously.
• Maintain a clean and organized store environment.
• Receive inventory and replenish stock.

Skills

Interpersonal Skills

Customer Service

Job description

Location Address:

200 Broadway Street, Tillsonburg

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging, customer-focused individuals for our retail locations throughout Ontario. We are seeking Customer Service Representatives to work from May 5th to September 1, 2025. Bring your outgoing personality and excellent customer service skills to create memorable experiences for our customers.

As an LCBO Customer Service Representative, you'll have the opportunity to learn about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly to ensure an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves, and maintain a clean, organized, and safe store environment (including spill and broken bottle cleanup)
• Occasionally lift cases up to 40 lbs./18 kg and stand continuously during shifts

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum age of 18 years
• Bilingualism (English and French) is a plus
• Willing to submit to a Criminal Background Check at your own expense prior to employment

Required Availability:

• Fridays (5:00 p.m. – Close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day weekend
• Canada Day weekend
• Civic Holiday weekend
• Labour Day weekend

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; shifts may be available on short notice

Why Join the LCBO?

• Online learning opportunities for growth
• Potential future employment opportunities
• Employee Family and Assistance Program (TELUS Health)
• Discounted products, services, and tickets to events (WorkPerks)
• Contribute to communities across Ontario

Our Commitment:

We promote inclusion and belonging, valuing everyone. The LCBO is an equal opportunity employer committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodation during the hiring process.

We appreciate your interest. Only shortlisted applicants will be contacted.

Union / Non-Union:

Union