Summer Customer Service Representative

LCBO; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

The LCBO is seeking enthusiastic Customer Service Representatives in Owen Sound, Ontario. You'll engage customers, provide exceptional service, and contribute to a positive shopping experience while working from May 5th to September 1, 2025. This role offers training, benefits and the chance to be part of a diverse team.

Benefits

Online learning programs

Future employment opportunities

Employee Family and Assistance Program

Discounted services and products

Qualifications

• Must be 18 years or older and eligible to work in Canada.
• Bilingualism (English and French) is a bonus.

Responsibilities

• Serve customers using POS/Cash system ensuring outstanding customer experience.
• Receive inventory, replenish stock, and maintain store cleanliness.
• Lift cases weighing up to 40 lbs./18 kg while standing continuously.

Skills

Interpersonal skills

Engagement skills

Customer service

Job description

Location Address: 1613 9Th Avenue East, Owen Sound

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout Ontario. We are looking for Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them… along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO Customer Service Representative, you'll have a chance to inspire others, reach your full potential, and share your knowledge with our customers.

Learn more about wine, beer, ciders, and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly, ensuring an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves, and ensure our store is clean, organized, and safe for all (clean up spills and broken bottles)
• Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight (up to 40 lbs./18 kg), while standing continuously

About You:

• Phenomenal interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum of 18 years of age
• Bilingualism (English and French) is a bonus
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO.

Required Availability:

• Friday (5:00 p.m. – Close)
• Saturday and Sunday (available all day for a 4 - 8 hour shift)

Long Weekend Availability:

• Victoria Day weekend
• Canada Day weekend
• Civic Holiday weekend
• Labour Day weekend

Additional Availability:

• Additional work is available during the week (Monday - Thursday) based on each store's operational requirements
• Schedules are posted two weeks in advance; shifts may sometimes be available on short notice

Why Join the LCBO?

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products, and tickets to sporting and entertainment events (WorkPerks)
• You’ll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your curiosity about this employment opportunity. Only those applicants under consideration will be contacted.

Union / Non-Union: Union