Summer Customer Service Representative

LCBO; Hearst; On-site; CAD 30,000 - 60,000; Part time

Job summary

LCBO is seeking passionate Customer Service Representatives for their retail locations in Hearst, Ontario. Responsibilities include serving customers, maintaining stock, and ensuring a positive shopping experience. The role offers training in product knowledge and the opportunity for future career growth while supporting community engagement initiatives.

Benefits

Online learning opportunities for growth

Employee Assistance Program (TELUS Health)

Discounts on services, products, and event tickets (WorkPerks)

Qualifications

• Excellent interpersonal and engagement skills required.
• Bilingualism in English and French is a bonus.
• Must be eligible to work in Canada.

Responsibilities

• Serve customers using POS/Cash system and ensure outstanding experience.
• Replenish stock and maintain store cleanliness.
• Conduct donations for Spirit of Sustainability campaign.

Skills

Interpersonal skills

Engagement skills

Bilingualism (English and French)

Education

Minimum age of 18 years

Eligibility to work in Canada (valid SIN, Student or Work Permit)

Job description

Location Address:

806 George Street, Hearst

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging individuals who are passionate about delivering an excellent customer experience at our retail locations throughout Ontario. We are looking for Customer Service Representatives to work from May 5th to September 1st, 2025. With your outgoing personality and dedication to customer service, you will help create a lasting impression for our customers.

If this sounds like you, we would love to have you join our team! As an LCBO Customer Service Representative, you'll have the opportunity to inspire others, reach your full potential, and share your knowledge with our customers.

Enjoy learning more about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly to ensure an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves, and ensure the store is clean, organized, and safe (including spill and broken bottle cleanup)
• Perform duties that may involve lifting cases up to 40 lbs./18 kg and standing for extended periods

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum age of 18 years
• Bilingualism (English and French) is a bonus
• Willing to submit to a Criminal Background Check at your own expense prior to employment

Required Availability:

• Friday evenings (5:00 p.m. – close)
• All day Saturday and Sunday (4-8 hour shifts)

Long Weekend Availability:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; short-notice shifts may occur

Why Join the LCBO?

• Online learning opportunities for growth
• Potential future employment opportunities
• Employee Assistance Program (TELUS Health)
• Discounts on services, products, and event tickets (WorkPerks)
• Contribute to communities across Ontario

Our Commitment:

We promote inclusion and belonging, valuing every individual. The LCBO is an equal opportunity employer and provides accommodations in line with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodation during the hiring process.

We appreciate your interest. Only shortlisted candidates will be contacted.

Union / Non-Union:

Union