Suites Coordinator

The City of Guelph; Guelph; On-site; CAD 43,000 - 52,000; Full time

Benefits offered by this job

Defined benefit pension (OMERS)

Extended health and dental

EAP

Tuition assistance

Parental leave top up

Employee recognition

Job summary

City of Guelph is seeking a Suites Coordinator for the Sleeman Centre, a permanent full‑time role. You will ensure top‑quality guest service, maintain positive staff relations and contribute to budgeting, forecasting and sales related to guest suites.

You will manage staff schedules, oversee inventory and alcohol handling, and support annual budgeting while maintaining safety and compliance with health and safety regulations.

Qualifications

• Gr. 12 diploma and 6–12 months’ customer service in high-volume licensed restaurant
• Staff supervision, scheduling and training experience preferred
• Smart Serve certification required or in process
• Strong communication with staff, guests and stakeholders
• Ability to work nights and weekends; physically able to lift up to 40lbs

Responsibilities

• Assist Supervisor of Food & Beverage Services with staffing and scheduling
• Prepare staff work schedules and direct part‑time Suite staff
• Ensure guest satisfaction with courteous, prompt service
• Maintain cleanliness and appearance of guest suites and equipment
• Manage inventory and orders for suites, including alcohol handling
• Input alcohol invoices into restaurant management software
• Assist in annual operating budget preparation
• Record timekeeping and reconcile tips using Kronos payroll
• Coordinate with suite holders for guest services before, during and after events
• Reconcile sales to stock usage after events
• Perform other duties as assigned

Skills

Communication skills

Leadership

Multitasking

Attention to detail

Education

Gr. 12 diploma

Post-secondary in hospitality (asset)

Tools

GIVEX

Optimum Control

Kronos

MS Office

Job description

Job Summary

Service Area: Public Services Department: Culture and Recreation Work Location: The Sleeman Centre, 50 Woolwich Street Work Mode: In Person Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 existing vacant position(s)Salary Range: $30.69 - $37.67 per hourAffiliation: CUPE Local 973 Posting Period: October 30, 2026 to November 15, 2026 11:59 p.m.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the position of Suites Coordinator with the Sleeman Centre, Culture and Recreation. Reporting to the Supervisor, Food and Beverage Services, the successful candidate will ensure quality customer service to guests, maintain positive employee and public relations, and will be involved in the budgeting, forecasting, planning and achievement of food and beverage sales as they relate to guest suites. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Assist the Supervisor of Food & Beverage Services with providing advice, guidance, instructions, and direction of part-time Suite staff.
• Prepare work schedules for all Suite staff as directed by the Supervisor.
• Ensure customer satisfaction is achieved through courteous, prompt and efficient service including the prompt resolution of guest concerns.
• Ensure the cleanliness and appearance of guest suites and equipment in accordance to Sleeman Centre standards and the Occupational Health & Safety Act.
• Responsible for maintaining the food and beverage inventory for all Suites including the delivery and rotation of product.
• Place orders as directed and receive all alcohol for the Sleeman Centre food and beverage operation.
• Input all alcohol invoices into restaurant management software.
• Assist the Supervisor of Food & Beverage Services in the preparation of the annual operating budget.
• Perform timekeeping administration for all Suite staff, which includes timekeeping input and reconciling all tips and gratuities through corporate payroll software (Kronos).
• Act as a direct liaison with the Suite holders for most customer service issues encountered before, after and during all events held on the Suite level of the Sleeman Centre.
• Reconcile sales to actual stock usage for all Suite bar operations after each event.
• Perform other related duties as assigned.
• Other duties as assigned

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through the completion of a Gr. 12 diploma and 6-12 months’ customer service experience working in a high volume, fully licensed restaurant, working for corporate clientele, coordinating special events within the food and beverage industry; preferably in a luxury suites environment found within a high volume spectator facility. Post-secondary education in hospitality or related program an asset. Candidates with an equivalent education and experience may be considered.
• Experience providing work direction, scheduling, guidance and training of staff.
• Current Smart Serve certification.
• Excellent verbal and written communication skills with all levels of staff, stakeholders and the general public.
• Excellent customer service skills with the ability to resolve customer inquiries/complaint in an effective manner.
• Intermediate skills in Microsoft Office (Outlook, Word and Excel).
• Must be detail orientated, well organized, and able to manage multiple and changing demands and priorities.
• Able to work both independently and in a team environment.
• Able to work well under stress and function effectively in a high-volume workplace that has time restraints.
• Knowledge of the Occupational Health and Safety Act, WHIMIS, safe food handling and storage, the Canada Food Guide, Liquor Licence Act of Ontario and the Alcohol and Gaming Commission of Ontario.
• Knowledge of food and catering trends with a focus on quality, production, sanitation, presentation as well as food and labour cost controls.
• Knowledge of the Health Unit regulations pertaining to food and beverage services.
• Be able to work nights and weekends on a regular basis as required.
• Must obtain and maintain a Standard First Aid, CPR and AED certificate.
• Must obtain a Safe Food Handler certification.
• Experience with a computerized Point of Sale system (specifically GIVEX) would be an asset.
• Experience with Restaurant Management Software (specifically Optimum Control) would be an asset.
• Experience with Kronos payroll entry system would be an asset.
• Must be able to stand / walk for long periods of time and have the ability to lift up to 40lbs.

Hours of work

35 hours per week. Flexible hours required, including days, evenings and weekends. This is a full-time position 9 months in duration annually, August to April. The work year could expand based on operational needs.

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.