Business Process Analyst

City of Guelph; Guelph; Hybrid; CAD 69,000 - 86,000; Full time

Benefits offered by this job

Paid vacation days

Defined benefit pension

Extended health and dental

EAP

Parental leave top up

Job summary

City of Guelph is seeking a Business Process Analyst to develop and maintain internal controls, processes, procedures and reporting systems for Water and Wastewater Services. The role reports to the Supervisor, Business Services and supports efficient delivery of municipal practices.

Guided by the City’s Strategic Plan, the candidate will aid in achieving an inclusive, connected, and prosperous city while collaborating with internal and external partners to meet organizational goals.

Qualifications

• Experience reviewing and improving business processes, analyzing data, supporting operational activities, and developing solutions to improve efficiency and service delivery in a municipal or public sector environment.
• Experience in the development, maintenance and analysis of processes and their associate applications and reporting systems.
• Excellent problem-solving skills and business solution development through proven business or process improvements and related documentation.
• Knowledge of standardized municipal document management standards (ie: TOMRMS).

Responsibilities

• Identify, lead, and develop business improvement processes using analytical and problem solving skills.
• Analyze data, performance measures, and collaborate with departmental leaders to review processes.
• Provide software application support and develop/execut e reports for accuracy and reporting.
• Support business improvement initiatives, performance reporting, process optimization, and systems across Environmental Services.

Skills

Analytical skills

Communication

Problem solving

Microsoft Office

Change management awareness

Education

Post-secondary education in business administration or related discipline

Tools

EDMS

JDEdwards

Kronos

WAM

MRIOnLocation

Cityworks

Job description

Job Summary

Service Area: Infrastructure, Development, and Environment Department: Environmental Services Work Location: City Hall, 1 Carden Street Work Mode: Hybrid Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 existing vacant position Salary Range: $68,625.65-$85,782.06Affiliation: Non-Union Posting Period: October 19, 2026 to November 1, 2026 11:59 p.m.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

The Business Process Analyst is responsible for the development and maintenance of business-related internal controls, processes, procedures and reporting systems. Reporting to the Supervisor, Business Services this position provides support for the efficient and effective delivery of business practices for Water and Wastewater Services. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Key duties and responsibilities

• Responsible for identifying, leading, and developing business improvement processes through the application of business improvement methodology, innovative and critical thinking, problem solving and analytical skills.
• Analyzes data, performance measures, goals, and objectives, and collaborates with departmental leaders to review existing business practices and processes for accuracy, effectiveness, and efficiency.
• Provides software application support, maximizes capabilities with existing and future software; develops and executes reports, reviewing for accuracy and resolving errors.
• Participates in strategic planning and business plan development for the team and division.
• Provides service and process recommendations to ensure tangible and sustainable benefits are realized and reported
• Conducts process improvements, identifies issues and builds solutions.
• Evaluates performance levels and champions the development of ideas that improve team efficiency and effectiveness.
• Builds strong working relationships and collaborates with internal and external partners and stakeholders to achieve business goals and objectives.
• Development and maintenance of the teams policies and procedures to ensure that all records are current and that all staff are up-to-date with new/revised policies.
• Manages and maintains the integrity of the Division’s records filing system, ensuring compliance with ensuring adherence to the records retention bylaw and legislative requirements while safeguarding confidentiality.
• Provide support for programs such as Health and Safety & Environmental Management System.
• Support business improvement initiatives, performance reporting, process optimization, and business systems across Environmental Services divisions, with the flexibility to provide analytical support to areas as operational needs evolve.
• Participate on corporate committees and teams as required.
• Develop materials for Divisional staff messaging & communication.
• Provide back coverage for Supervisor, Business Services.
• Perform other related duties as assigned

Qualifications and requirements

• Completion of a post-secondary education in business administration or related discipline. Candidates with an equivalent combination of education and experience may be considered.
• Experience reviewing and improving business processes, analyzing data, supporting operational activities, and developing solutions to improve efficiency and service delivery in a municipal or public sector environment.
• Experience in the development, maintenance and analysis of processes and their associate applications and reporting systems.
• Excellent problem-solving skills and business solution development through proven business or process improvements and related documentation.
• Familiarity with standardized municipal document management standards (ie: TOMRMS).
• Experience in supporting and working with cross-functional teams in a dynamic environment
• Excellent organizational skills with the ability to manage multiple tasks in a busy environment to meet stringent deadlines.
• Excellent attention to detail and commitment to high-quality reporting deliverables
• Excellent communication skills with the ability to communicate with all levels of staff, stakeholders.
• Excellent interpersonal, leadership and team building skills.
• Ability to work from a variety of locations and attend meetings at offsite locations as required.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook, SharePoint).
• Ability to oversee and manage documentation and records.
• Experience in a water or wastewater environment would be an asset.
• Experience in change management initiatives, with change management certifications considered an asset.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, business process mapping, or continuous improvement frameworks would be considered an asset.
• Experience and/or knowledge of work management software and databases such as EDMS, JDEdwards, Kronos, WAM, MRIOnLocation, Spectrio, AMANDA, NaviLine, and Cityworks would be an asset

Notes

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on all of the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

Hours of work

35 hour per week, Monday to Friday, between the hours of 8:00 a.m. and 4:00 p.m

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.