Studio Coordinator

DiveThru app; Edmonton; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Annual pay raises

Professional development workshops

Advancement opportunities

Community volunteering program

Job summary

DiveThru is seeking a part-time Studio Coordinator to join our Edmonton-area team. You will manage front desk activities, help clients find their best-fitting therapist, handle payments and scheduling, and ensure accurate forms and follow-ups.

You’ll work across multiple locations and support a welcoming studio environment. Ideal candidates have experience in office admin, healthcare, or customer service, a genuine interest in mental health, and strong interpersonal skills.

Qualifications

• Experience working in office administration, healthcare, or customer service.
• Interest in learning more about and promoting mental health.
• Strong interpersonal skills, attention to detail, and ability to multitask and think on your feet.
• Thrives when working with people of diverse backgrounds.
• Maintains highly confidential correspondence, filing, and telephone communication.

Responsibilities

• Monitor all front desk activities, bookings and inquiries.
• Support clients with matching to their best-fitting therapist.
• Support clients with payment, direct billing, scheduling, and app features.
• Ensure client forms are completed accurately and in a timely manner.
• Contact clients who require follow up or reminders.
• Be in regular communication with therapists and the studio team to ensure client booking, matching, and payment processes are going smoothly.
• Stay up-to-date with studio updates and processes by attending team meetings or staying connected with the leadership team.
• Support with maintaining a clean and welcoming studio environment.

Skills

Interpersonal skills

Attention to detail

Multitasking

People-oriented

Confidentiality

Education

Office administration certification

Healthcare-related education

Job description

Are you passionate about connecting with people and making a meaningful impact on the mental health of your community? Do you bring administrative experience to the table?

If you’re still reading, it means you’re the perfect fit! Sooo... Hi! We're DiveThru. We're on a mission to ensure no one struggles alone. Through our in-person studios and online platform, we connect today's generation with a modern therapy experience.

We’re looking to add a part-time Studio Coordinator to our DiveThru Crew.

Here’s What You’ll Get By Joining Our Team:

• Automatic annual pay increases to recognize your continued contribution and growth in the role
• Ability to attend professional development and mental health related workshops
• The opportunity to be a part of a growing company with advancement as we continue to grow
• Ability to participate in our Community Impact Program - a program that pays you to volunteer with your favorite charity once a quarter

Ready to join us? Okay, let’s talk about the official stuff:

Your General Responsibilities:

• Monitor all front desk activities, bookings and inquiries
• Support clients with matching to their best-fitting therapist
• Support clients with payment, direct billing, scheduling, and app features
• Ensure client forms are completed accurately and in a timely manner
• Contact clients who require follow up or reminders
• Be in regular communication with therapists and the studio team to ensure client booking, matching, and payment processes are going smoothly
• Stay up-to-date with studio updates and processes by attending team meetings or staying connected with the leadership team
• Support with maintaining a clean and welcoming studio environment

Your Skills:

Our ideal candidate brings the following to the table:

• Experience working in office administration, healthcare, or customer service
• Interest in learning more about and promoting mental health
• Strong interpersonal skills, attention to detail, and ability to multitask and think on your feet
• Thrives when working with people of diverse backgrounds
• Ability to maintain highly confidential correspondence, filing, and telephone communication.

Considered A Plus:

• Certification in office or business administration studies or a healthcare-related field
• Completed courses related to psychology or mental health (e.g. suicide intervention training)

Compensation

The hourly rate for this role is $20/hour.

Hours of work

This is a part-time role. We are looking for someone with flexible availability (including evenings and weekends).

Location

This role will be required to work out of any of our greater Edmonton area based locations (Whyte Ave, Central Edmonton, St. Albert, Windermere).

How We Hire

DiveThru proudly stands as an equal opportunity employer. We're all about celebrating each person and the unique intersections of their identities. Why? Because we firmly believe that diverse and inclusive teams don't just make us better decision-makers; they spark the innovation needed to best serve our community. If you need reasonable accommodations during the application process, we've got your back. Let's collaborate to meet your needs because we're committed to supporting you every step of the way. Our inclusive work environment is a source of celebration, and we encourage folks from all backgrounds and perspectives to apply. Your uniqueness is what makes us thrive!