Student Wellness & Services Coordinator

Brock University; Golden Horseshoe; On-site; CAD 3,996,000 - 6,395,000; Part time

Job summary

Brock University is seeking a Student Services Coordinator for its on-campus Student Wellness and Accessibility Centre. This casual hourly role involves welcoming students, triaging inquiries, coordinating appointments, and ensuring confidentiality and PHIPA/FIPPA compliance.

The position requires a Social Services Worker Diploma and frontline customer service experience in health sciences or related fields.

Qualifications

• Front-line customer service experience in health sciences or related field.
• Knowledge of wellness and accessibility issues.
• Knowledge of disability services and PHIPA/FIPPA concepts.
• Strong documentation and administrative skills.

Responsibilities

• Interact with students and direct them to appropriate services.
• Ensure safety and well-being of students; respond to high-risk indicators.
• Record and file interactions and manage EMR documentation.
• Coordinate and schedule meetings; take notes and circulate minutes.
• Prepare newsletters, flyers, and emails; handle confidential information.

Skills

Customer service

Wellness knowledge

Disability services

Empathetic listening

Motivational interviewing

Document management

Computer literacy

Education

Social Services Worker Diploma

Tools

MS Word

Excel

EMR software

Job description

Brock University is seeking a Student Services Coordinator for its on-campus Student Wellness and Accessibility Centre. This casual hourly role involves welcoming students, triaging inquiries, coordinating appointments, and ensuring confidentiality and PHIPA/FIPPA compliance.

The position requires a Social Services Worker Diploma and frontline customer service experience in health sciences or related fields.