Graduate Programs Coordinator — Hybrid, Compliance & Student Success

Brock University; St. Catharines; On-site; CAD 62,000 - 99,000; Full time

Benefits offered by this job

Health & dental benefits

Pension plan

Vacation: up to 3 weeks

Hybrid work arrangements

Tuition waiver program

Job summary

Brock University is seeking a Graduate Program Coordinator to manage graduate program operations across recruitment, admissions, academic advising, and program delivery. The role supports high-quality student experiences while ensuring compliance with academic policies and standards.

Reporting to the Associate Dean, Research and Graduate Studies, the coordinator will handle course scheduling, milestones, and grade submission, while coordinating with faculty and campus partners.

Qualifications

• Knowledge of academic advising principles, models, and counselling approaches.
• Understanding of graduate curriculum, course requirements, prerequisites, and scheduling within the Faculty.
• Knowledge of university policies, regulations, strategic priorities, programs, services, and systems.
• Awareness of various collective agreements.
• Proficiency with computer systems and software applications.
• Ability and willingness to learn and adapt to emerging technologies, including AI tools and platforms.
• Knowledge of privacy legislation (e.g., FIPPA).
• Promotes and embodies inclusiveness and respect within the workplace and the broader community.
• Strong communication and interpersonal skills, including active listening and clear written/verbal communication.
• Excellent writing, grammar, editing, and proofreading skills.
• Ability to coach, mentor, and motivate students, including identifying risk and making appropriate referrals.
• Demonstrates empathy, discretion, and professionalism when handling sensitive or confidential situation.
• Self‑motivated with the ability to work independently and collaboratively.
• Strong organizational, prioritization, and multitasking skills, with accurate record‑keeping practices.
• Effective problem‑solving skills with the ability to adapt and apply new knowledge quickly.
• Ability to interpret and apply academic policies, regulations and governance documents.

Responsibilities

• Coordinate administrative delivery of graduate programs and ensures effective implementation of academic processes, compliance, and data integrity.
• Coordinate program operations, including course scheduling, registration support, academic milestone tracking, and grade submission.
• Administer key academic processes (e.g., comprehensive exams, thesis proposals, defenses), ensuring adherence to policies, timelines, and quality standards.
• Facilitate communication between Graduate Program Directors, supervisors/co-supervisors, and students regarding academic requirements, program milestones, timelines, and progression concerns.
• Supports the end-to-end graduate recruitment and admissions lifecycle to ensure a high-quality applicant pool and efficient, compliant admissions processes.
• Delivers recruitment activities, including outreach, presentations, and information sessions (in-person and virtual), to attract qualified applicants.
• Provide accurate, timely guidance to prospective applicants on program offerings, requirements and admissions processes.
• Administer admissions processes, including issuing offers/declines and maintaining accurate applicant records and data.
• Provide comprehensive academic advising and proactive student support to promote progression, engagement, and timely degree completion.
• Advise prospective and current students on program requirements, course selection, policies, and academic pathways.
• Build and maintain effective working relationships with faculty, academic leaders, and campus partners to coordinate student support, exchange information, and resolve issues impacting student progression.
• Identify gaps or inefficiencies in curriculum, processes, and student supports, and recommend practical improvements to enhance student success, retention, and service delivery.

Skills

Academic advising

Communication skills

Organization

Multitasking

Data integrity

Privacy (FIPPA)

Collaboration

Problem solving

Education

Related degree

Graduate degree (preferred)

Tools

Computer systems

Job description

Brock University is seeking a Graduate Program Coordinator to manage graduate program operations across recruitment, admissions, academic advising, and program delivery. The role supports high-quality student experiences while ensuring compliance with academic policies and standards.

Reporting to the Associate Dean, Research and Graduate Studies, the coordinator will handle course scheduling, milestones, and grade submission, while coordinating with faculty and campus partners.