Student Support Specialist
Camosun International
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Job summary
Camosun College’s Office of Student Support seeks a Student Support Specialist to provide intake, triage and safety assessments for students facing non-academic issues. The role supports personal, social, emotional and academic success through education, outreach, counselling and referrals.
Reporting to the Associate Director of the Office of Student Support, you will work with an integrated team to manage cases with a focus on harm reduction, trauma-informed care and culturally appropriate
Qualifications
- Master’s degree in social work, counselling or related field.
- 5 years of related work experience in a student-focused role.
- An equivalent combination of education and experience may be considered.
Responsibilities
- Provides intake; triage; safety assessments; and other intervention strategies for students at risk regarding non-academic issues.
- Leads informal processes in response to concerns of non-academic misconduct and sexual violence.
- Leads formal investigations in response to formal reports of non-academic misconduct and sexual violence.
- Coordinates individual support in crisis intervention, conflict mediation, substance use, grief and trauma impacts.
Skills
Education
Tools
Job description
Salary Recruitment Range: $79,731-$106,308 per year - Starting salary is determined through knowledge, experience and internal equity. Performance Range: Salary may be up to a maximum of $116,939 , which is obtainable through annual performance increases.
Number of positions to be hired under this posting
Number of positions to be hired under this posting 1
Additional Pay Considerations
Days of the Week
Days of the Week Monday to Friday
Work Schedule
Work Schedule 08:30am - 16:00pm
Hours per Week 35
Additional Work Arrangements
TBD
Position Type
Position Type Regular Full Time
Position Reason
Position Reason Replacement
Posting Type
Posting Type Employees & General Public
Division/School
Department
Department Student Support
Reporting to the Associate Director, Office of Student Support and using a harm reduction, trauma-informed and culturally appropriate approach, the Student Support Specialist has responsibility in the provision of services, supports, and education and information in relation to the College’s Student Misconduct Policy; Sexualized Violence Policy; and the Involuntary Health and Safety Withdrawal Policy.
Working as part of an integrated team, and adhering to best practices in case management, the Student Support Specialist provides intake; triage; safety assessments; and other intervention strategies for students at risk regarding non-academic issues including students with complex social and emotional needs, students impacted by sexualized violence, and students with mental health needs.
The Student Support Specialist will be assigned cases of appropriate scope and complexity and will work collaboratively with relevant partners across the College with the goal of supporting students’ personal, social, emotional, and academic success through targeted and appropriate educational programming; outreach; counselling; and referral.
The Student Support Specialist reports to the Associate Director, Office of Student Support, and provides indirect supervision to administrative support staff and/or Co-op workers.
- Provides direct complex case management support to students in distress including completing personal safety assessments, providing trauma informed responses, and coordinating well-being and referral support plans related to mental health crisis, substance use, sexual violence and interconnected issues.
- Leads and conducts informal processes in response to concerns of non-academic student misconduct and sexual violence using alternative conflict resolution methods focused on learning, accountability and repair
- Leads and conducts formal investigations in response to formal reports of non-academic student misconduct and sexual violence, aligning closely with policy process and expectations for fair and transparent process.
- Gathers information on multi-dimensional student matters in order to help identify support/resource options for students, both within the College and in the external community.
- Coordinates individual support in areas of crisis intervention, conflict mediation, substance use, grief and navigating impacts of trauma.
- Performs first level intake services to students who are experiencing a variety of emotional, social, behavioral and non-academic concerns.
- Provides expertise, consultation and advice to the College community in the management of complex student matters and best practices in working with students in distress, experiencing the effects of trauma and/or navigating individual and systemic barriers.
- Enacts the College’s violence threat/risk assessment protocols using best practice tools to support the accurate assessment and management of violence risk.
- Participates on interdisciplinary risk assessment teams, providing guidance on case management and risk mitigation decision making and collaborating on the use of standard professional judgement tools for assessing risk.
- Liaises closely with Deans, Directors and the Registrar for specific cases and provides recommendations to the Director, Student Affairs on case outcomes.
- Develops personalized communications and tools for students to support their safe engagement and continued growth.
- Maintains accurate case files; databases and other departmental documents.
- Ensures ease of access and the effective organization of records and other departmental materials and resources.
- Collects; collates and summarizes data for annual reports and other statistical reporting requirements and presentations.
- Provide ongoing guidance to faculty and staff to support students impacted by all forms of harm and/or violence.
- Plays leadership role in program/curriculum development and implementation including educational materials such as workshops; online training; service fairs; communications and awareness materials.
- Provides support and education to faculty and staff as required.
- Keeps up to date with best practices in the field of student conduct support and risk assessment.
- Ensures compliance with college policies; procedures; and collective agreements.Contributes to policy development process and gives feedback on policy changes.
- Represents the Associate Director, Office of Student Support when unavailable.
- Performs other related duties as assigned.
- Master’s degree in social work, counselling or related field.
- 5 years of related work experience in a student-focused role.
- An equivalent combination of education and experience may be considered.
- Knowledge of confidentiality, freedom of information and protection of privacy legislation and policy.
- Advanced knowledge and skill in trauma-informed practices and compassionate response to individuals in distress.
- Knowledge of personal and systemic barriers that can impact student success and access to support services for students who may face multiple and complex barriers, including butnot limited to students who identify as Indigenous (including two-spirit), racialized, transgender, gender non-binary/non-conforming, LGBTQ+, neurodivergent, first-generation, and/or persons with a disability.
- Strong foundational knowledge and understanding of best practices in conflict resolution, mediation, or restorative justice.
- Ability to conduct individual and community safety assessments.
- Working knowledge of current issues and best practices in the field of case management; risk assessment and campus safety/violence.
- Extensive knowledge of local community-based resources and ability to foster and maintain effective professional relationships with community-based partners.
- Excellent problem-solving skills, ability to prioritize, and demonstrate accuracy and attention to detail in a demanding environment.
- Ability to establish and maintain effective working relationships with a diverse group of administrators, Chairs, Faculty, support staff, the Camosun College Student Society
- Effective presentation and group facilitation skills.
- Comfort and familiarity with Microsoft Office programs and other computerized systems.
Capabilities
We all have a role to play in promoting and supporting students – directly or indirectly – contributing to their success, education and transition as they build their path to the future.
Inclusion and respect align with Camosun’s traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through Indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.
In order to address college needs leaders recognize and respond to the complex, diverse and interdependent components. Leaders inspire others to work individually and collaboratively to achieve departmental/divisional, college and sectoral goals.
To better serve students and the college to achieve success, leaders enable self and others to take responsibility and to participate in learning and development opportunities.
To be at our best and achieve organizational goals, we need both time and space. Time and space as a unitary concept promotes opportunities to listen, plan, think, create, innovate and develop relationships.
Commitment to Equity, Diversity and Inclusion Camosun College values diversity as a strength and strives to be an equitable and inclusive college community of students and employees. The College is an Equal Opportunity Employer that adheres to the BC Human Rights Code which protects against discrimination based on Indigenous identity, race, colour, ancestry, place of origin, religion, marital status, family status, physical and mental disability, sex, sexual orientation, gender identity or expression, or age. The College also recognizes and honors UNDRIP, the TRC Calls to Actions and the BC Declaration on the Rights of Indigenous Peoples’ Act. Going beyond legislation, Camosun recognizes the historical and persistent inequities that many people of marginalized groups have faced in society and in the workplace. We seek to dismantle these barriers through systemic and institutional changes focused on strengthening inclusive hiring practices, accessibility and organizational culture. We recognize that moving towards more equitable communities is an ongoing and evolving journey - one which the College is committed to undertaking. Since Camosun plays an important role in creating change within communities, it is our hope that our employees reflect the diversity of our students and experience an inclusive and supportive work environment. Please contact Human Resources for more information.
If you require an accommodation during any stage of our recruitment process, please contact hr@camosun.ca to let us know how we can assist you.
Required fields are indicated with an asterisk (*).
- * Are you legally entitled to work in Canada?
- Yes
- No
- * What is the nature of your eligibility to work in Canada?
- Canadian Citizen
- Permanent Resident
- Work Permit
- If you have a valid work permit, please indicate its expiry date (mm/dd/yy)
(Open Ended Question)
- Cover Letter
- Resume
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