Student Services Specialist

Hospitality NL; San Juan de Terranova; Remote; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

EAP

Paid time off

On-site parking

Company events

Job summary

Keyin College is seeking a Student Services Specialist who is passionate about creating a positive, connected student experience from onboarding through graduation and beyond.

In this hands-on, people-focused role, you’ll work with teams across the College to coordinate touchpoints, keep students informed, and ensure a welcoming journey.

You’ll bring strong organization, empathy for diverse learners, creativity, and initiative to improve student services, events, and communications.

Qualifications

• Diploma, certificate, or degree in related field.
• Combination of education and experience may be considered.
• Experience in student services, customer service, communications, event coordination, administration is an asset.
• Experience in a post-secondary environment or familiarity with Newfoundland and Labrador resources is an asset.
• Excellent organization and attention to detail.
• Creativity, initiative, and practical problem-solving.
• Student-focused mindset with empathy and respect for diverse learners.

Responsibilities

• Support a positive and consistent student journey from onboarding through graduation.
• Coordinate key student touchpoints and milestones.
• Collaborate across departments to provide a coordinated experience.
• Identify gaps and opportunities to improve the student journey.
• Coordinate student orientation, onboarding, events, and engagement initiatives.
• Support student retention through check-ins and resources.
• Develop student communications, newsletters, reminders, and service updates.
• Maintain Student Services calendars and documentation.
• Work cross-functionally with departments to improve processes.
• Connect students with internal and external resources.

Skills

Organization

Attention to detail

Communication

Empathy

Creativity

Problem solving

Teamwork

Customer service

Education

Diploma or degree in Business Administration

Communications degree

Digital Health Administration (DHA)

Job description

At Keyin College, students are at the heart of everything we do. We're looking for a Student Services Specialist who is passionate about creating a positive, connected, and supportive student experience.

Working collaboratively with teams across the College, this role supports students throughout their entire student journey—from onboarding and their first days as a student through to graduation and transition beyond the College. The Student Services Specialist helps create a consistent and welcoming experience at each stage of that journey, ensuring students feel informed, engaged, supported, and connected to the right people and resources.

This is a hands‑on, people‑focused role for someone who enjoys building community, staying organized, communicating effectively, and finding creative ways to continuously improve the student experience.

What You'll Do

Student Journey

• Support a positive and consistent student journey from onboarding through graduation, helping students feel welcomed, informed, connected, and supported throughout their time at Keyin.
• Coordinate key student touchpoints and milestones throughout the College experience, helping create a smooth transition between each stage of the student journey.
• Collaborate across departments to ensure students receive a coordinated experience and are connected with the right people, services, and resources along the way.
• Identify gaps, trends, and opportunities across the student journey and contribute to initiatives that continuously improve the overall student experience.

Student Experience, Engagement & Retention

• Coordinate student orientation, onboarding, events, activities, and engagement initiatives.
• Support student retention through check-ins, follow-up, feedback, and connection to appropriate College resources.
• Create opportunities that encourage student participation, connection, and a sense of belonging.
• Gather student feedback and identify opportunities to continuously improve the student experience.

Communications & Coordination

• Develop student communications, including newsletters, announcements, reminders, event promotions, and service updates.
• Maintain Student Services calendars, records, trackers, and other administrative documentation.
• Work cross‑functionally with departments across the College to provide a coordinated and positive student experience.
• Identify opportunities to improve Student Services processes, communications, and programming.

Student Support & Resources

• Serve as an approachable point of contact for student questions and concerns, helping students navigate College services and processes.
• Connect students with appropriate internal and external resources and supports when needed.
• Support the coordination and follow‑up of student concerns, complaints, and conduct‑related matters in collaboration with appropriate team members.
• Participate in College accessibility and accommodations initiatives and committees as required.

What You’ll Bring

• Diploma, certificate, or degree in Business Administration, Communications, Digital Health Administration (DHA), Digital Office Administration (DOA), Education, or a related field.
• A combination of relevant education, experience, and demonstrated skills may also be considered.
• Experience in student services, customer service, communications, event coordination, administration, or a related area is considered an asset.
• Experience in a post‑secondary environment or familiarity with community resources in Newfoundland and Labrador is considered an asset.
• Excellent organization and attention to detail, with the ability to manage multiple priorities.
• Creativity, initiative, and practical problem‑solving skills.
• An approachable, student‑focused mindset with empathy and respect for diverse learners.

What We Offer

• Competitive Compensation – Aligned with experience and industry standards.
• Professional Growth – Opportunities for training and career development.
• Impact & Purpose – Make a meaningful contribution to the experience and success of Keyin students.
• Supportive Environment – Join a collaborative, mission‑driven team.
• Great Benefits – Health care, EAP, paid time off, on‑site parking, company events, and more.

Join Keyin College

If you enjoy connecting with people, creating engaging experiences, communicating effectively, and helping students make the most of their college experience, we'd love to hear from you.

Apply today and help us create a welcoming, connected, and engaging experience for every Keyin student!