Student Services & Registration Specialist

Okanagan College; Vernon; On-site; CAD 49,000 - 56,000; Full time

Job summary

Okanagan College in Vernon, BC, invites applications for a Program Assistant who will deliver student registration support, frontline service for Continuing Studies, and clerical help to program coordinators. The role maintains student records in Banner, processes refunds and payments, coordinates room setups and course materials, and supports marketing outreach to prospective students.

Qualifications include Grade 12 plus one year post-secondary in Office Administration and 1–2 years of related

Qualifications

• Completion of Grade 12 plus one year post-secondary in Office Administration or equivalent.
• 1–2 years of related experience; familiarity with Continuing Studies registration processes.

Responsibilities

• Provides frontline customer service by responding to inquiries regarding Continuing Studies programs.
• Assists students with portal navigation, account troubleshooting, and registration issues.
• Maintains student records in Banner and other systems, including data entry and class lists.
• Maintains waitlists, sends communications, and handles certificates of completion.
• Supports financial processing with refunds, payments, and vouchers.
• Prepares program and instructor evaluations and coordinates room setup.

Skills

Customer service

MS Office

Student records

Data entry

Communication

Problem solving

Education

Grade 12 + 1 year post-secondary in Office Administration

Tools

Destiny One

MyOkanagan

Moodle

Banner

Job description

Okanagan College in Vernon, BC, invites applications for a Program Assistant who will deliver student registration support, frontline service for Continuing Studies, and clerical help to program coordinators. The role maintains student records in Banner, processes refunds and payments, coordinates room setups and course materials, and supports marketing outreach to prospective students.

Qualifications include Grade 12 plus one year post-secondary in Office Administration and 1–2 years of related