Student Services Operations Specialist

Saskatchewan Polytechnic Alumni; Moose Jaw; On-site; CAD 54,000 - 64,000; Full time

Benefits offered by this job

On Campus

Job summary

Saskatchewan Polytechnic Moose Jaw Campus is seeking a Student Services Operations Coordinator to support a student-centric environment and coordinate across provincial Student Services units. You will provide administrative support, manage calendars, assist onboarding, and prepare reports to enhance student experiences.

The role involves on-campus work, collaboration with Career and Recruitment teams, and handling sensitive information with discretion.

Qualifications

• Recognized Office Administration or Business Certificate or equivalent.
• Four years’ recent experience in an administrative role.
• Advanced computer skills in Microsoft Office 365 suite.
• High level of confidentiality and professionalism.
• Ability to work collaboratively across multiple stakeholders.
• Strong organizational and time-management skills.

Responsibilities

• Provide front-line support in Student Services across campus and provincially via phone, email, chat, Zoom, and in-person.
• Serve as the face and administrative function for multiple Student Services areas.
• De-escalate crisis or emotionally charged situations.
• Maintain daily schedules and calendars provincially for several units.
• Purchase and reconcile expense reports for work-related purchases.
• Assist with onboarding and training of new staff.
• Generate weekly/monthly statistics for Operations calls.
• Create and maintain provincial Operations Manual for processes.
• Assist with mail, agenda, and minute-taking duties.
• Track student funding and manage accommodate-related files across systems.
• Generate reports from Accommodate and export to Excel.
• Create Master Academic Profile templates for Learning Services staff.
• Represent Recruitment and Welcome Centers as first point of contact.
• Schedule appointments for Recruitment advisors.
• Collaborate with Career Counselling to track stats and events.
• Support events and other departmental activities.

Skills

Office administration

Microsoft Office 365

Confidentiality

Time management

Communication

Team collaboration

Education

Office Administration certificate

Bachelor’s not required

Tools

Excel

Outlook

Word

PowerPoint

SharePoint

MS Teams

Job description

Saskatchewan Polytechnic Moose Jaw Campus is seeking a Student Services Operations Coordinator to support a student-centric environment and coordinate across provincial Student Services units. You will provide administrative support, manage calendars, assist onboarding, and prepare reports to enhance student experiences.

The role involves on-campus work, collaboration with Career and Recruitment teams, and handling sensitive information with discretion.