Student Services Manager

Bayswater Education; Calgary; On-site; CAD 50,000 - 75,000; Full time

Job summary

Bayswater Education is seeking a Student Services Manager to lead exceptional student support services in Calgary. This dynamic role encompasses student welfare, recruitment, accommodation management, and compliance oversight, ensuring a positive and enriching student experience. The ideal candidate will possess strong organizational and communication skills, with a background in customer service and education management.

Benefits

Competitive remuneration package based on qualifications & experience

Private Medical Plan

Training & development programs

Opportunities for career growth within a global organization

Access to courses offered for free or at discounted rates

People-centric, inclusive culture

Extra days off based on length of service

Doing Good Day (1 paid day off for volunteering)

Qualifications

• Minimum of 3 years of experience in student services, customer service, or education management.
• Strong understanding of student support services including welfare and accommodation.
• Experience with international students or in a multicultural environment is preferred.

Responsibilities

• Lead delivery of high-quality support services for students.
• Oversee student welfare ensuring a safe school culture.
• Manage accommodation and ensure high occupancy levels.

Skills

Customer-focused approach

Communication

Organization

Attention to detail

Project management

Technology use in learning

Education

Postsecondary education in Business, Education, Hospitality, International Relations or a related field

Tools

Microsoft Office Suite

CRM or other student management systems

Job description

The Student Services Manager leads the delivery of high-quality support services for both prospective and current students. This role combines student welfare, local sales and admissions operations, and accommodation management to ensure an excellent student experience. The following responsibilities summarize the role. A full job description will be provided during the interview process if selected.

Key Responsibilities :

• Customer Service & Sales
• Support student recruitment through walk-ins, reenrollments, and agent communication
• Plan and deliver engaging events and student activities
• Collaborate with internal teams to meet service and sales targets

Student Welfare

• Oversee student wellbeing, including safeguarding and U18 care
• Serve as the main point of contact for student issues and emergency support
• Maintain a respectful, safe, and vibrant school culture

Accommodation Management

• Manage host family and residence bookings
• Address student housing issues and maintain high occupancy levels
• Coordinate with Sales and Admissions to forecast accommodation needs

Operations & Compliance

• Ensure smooth delivery of group bookings and student services
• Maintain accurate student records and ensure compliance with health & safety standards
• Prepare reports and materials for Languages Canada audits
• Support accreditation requirements and continuous quality improvement

Team Management

• Oversee the student services team members: Activity Coordinator, Accommodation Officer, and other team members

Knowledge, Qualification, and Experience

• Postsecondary education in Business, Education, Hospitality, International Relations, or a related field
• Minimum of 3 years of experience in student services, customer service, education management, or a similar role
• Strong understanding of student support services, including welfare, accommodation, visa advising (where appropriate), and activities programming
• Proven experience in delivering exceptional customer service and achieving high client satisfaction
• Ability to manage multiple projects and priorities in a fast-paced environment
• Outstanding verbal and written communication skills
• Excellent organizational skills with strong attention to detail
• Ability to work independently and collaboratively within a team
• Proficient in Microsoft Office Suite and CRM or other student management systems

Preferred

• Experience working with international students or in a multicultural environment
• Familiarity with sales and admissions processes within educational institutions
• Knowledge of local regulatory requirements for international students (e.g., visa compliance)
• Event planning and student engagement experience
• Fluency in a second language is an asset

Skills and Attributes

• Commitment to personal and professional development
• Creative lesson content and design
• Aptitude and enthusiasm for using technology in learning
• Working knowledge of Microsoft Office
• Customer-focused approach, including students, agents, and colleagues
• Resilient with a flexible, can-do attitude
• Willingness to help, collaborate, and be a team player
• Ability to build rapport and engage with diverse people

What We Offer :

• Competitive remuneration package based on qualifications & experience
• Private Medical Plan
• Training & development programs
• Opportunities for career growth within a global organization
• Access to our wide portfolio of courses, offered for free or at discounted rates
• People-centric, inclusive culture with regular wellbeing and social activities
• Extra days off based on length of service
• Doing Good Day (1 paid day off per year for volunteering activities)
• Regular online networking and cross-departmental meetings with the Bayswater team globally

Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. The company complies with applicable laws governing nondiscrimination in employment.