Student Services & Accomodation Coordinator

bayswater; Vancouver; On-site; CAD 43,000 - 45,000; Full time

Job summary

Bayswater Vancouver is seeking an experienced Student Services & Accommodation Coordinator to support students with homestay and accommodation operations. You will recruit host families, conduct home visits, place students, and resolve accommodation issues to ensure a smooth experience.

The role emphasizes strong communication with students and host families, timely problem-solving, and maintaining accurate records across multiple teams. On-site, full-time position in Vancouver, BC.

Qualifications

• Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.
• Demonstrated experience with homestay host recruitment and screening, host family interviews and onboarding, home visits and inspections, student/host matching and placements, accommodation changes and transfers, and conflict/complaint management.
• Ability to manage multiple student and host requests while meeting deadlines and maintaining confidentiality.

Responsibilities

• Recruit, interview, screen, and onboard new homestay host families.
• Conduct home visits and accommodation inspections to ensure homes meet Bayswater standards and student needs.
• Maintain accurate host family records, availability, preferences, and documentation.
• Match students with appropriate host families based on requirements and preferences.
• Coordinate student arrivals, departures, transfers, extensions, and changes to accommodation.
• Maintain regular communication with host families and students throughout placements.
• Respond to accommodation concerns, complaints, and emergencies promptly and professionally.
• Mediate and resolve student/host conflicts with sound judgment and a student-focused approach.
• Monitor placement quality and act when standards are not met.
• Develop and maintain strong relationships with host families for long-term availability.
• Coordinate with airport transfer providers and other accommodation partners as required.
• Ensure accommodation records and documentation are complete and compliant.

Skills

Interpersonal skills

Communication skills

Organizational skills

Administrative skills

Conflict resolution

Customer service

Tools

Microsoft Office

Accommodation management systems

Job description

Student Services & Accommodation Coordinator

Bayswater Vancouver | Vancouver, BC
Full-Time | On-Site

Reports to: Student Service Manager

Bayswater Vancouver is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay and accommodation operations.

The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home visits, making student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.

Key Responsibilities

Accommodation & Homestay

• Recruit, interview, screen, and onboard new homestay host families.


• Conduct home visits and accommodation inspections to ensure homes meet Bayswater standards and student needs.


• Maintain accurate and up-to-date host family records, availability, preferences, and documentation.


• Match students with appropriate host families based on student requirements, interests, preferences, and available accommodation.


• Coordinate student arrivals, departures, transfers, extensions, and changes to accommodation.


• Maintain regular communication with host families and students throughout the placement.


• Respond promptly and professionally to accommodation concerns, complaints, and emergencies.


• Mediate and resolve student/host conflicts, using sound judgment and a student-focused approach.


• Monitor the quality of homestay placements and take appropriate action when standards or expectations are not being met.


• Develop and maintain strong relationships with host families to support long-term availability and retention.


• Coordinate with airport transfer providers and other accommodation partners as required.


• Ensure accommodation records and documentation are complete, accurate, and compliant with Bayswater policies.

Student Services

• Provide friendly, professional, and timely support to students throughout their studies.


• Assist students with questions regarding accommodation, transportation, school services, local resources, and general student needs.


• Support student orientation and arrival processes.


• Work closely with Academic, Admissions, Sales, and Operations teams to ensure a smooth student experience.


• Assist with student activities, events, and community engagement initiatives.


• Maintain accurate student records and communicate important updates to relevant departments.


• Handle sensitive student concerns professionally and maintain confidentiality.

Qualifications & Experience

Required:

• Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.


• Demonstrated experience with:
  
  
  • Homestay host recruitment and screening
  
  
  • Host family interviews and onboarding
  
  
  • Home visits and accommodation inspections
  
  
  • Student/host matching and placements
  
  
  • Accommodation changes and transfers
  
  
  • Conflict resolution and complaint management
  
  
  • Supporting students with accommodation-related concerns
  
  


• Strong interpersonal and communication skills.


• Excellent organizational and administrative skills.


• Ability to manage multiple student and host requests while meeting deadlines.


• Strong problem-solving skills and sound judgment.


• Ability to work independently while also collaborating effectively with a team.


• Professional, approachable, and culturally sensitive manner.


• Strong attention to detail and accurate record keeping.


• Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.

Preferred:

• Experience working with international students or in an international education environment.


• Experience working with students from diverse cultural backgrounds.


• Experience with accommodation management software or CRM/student information systems.


• Knowledge of the Vancouver housing and homestay market.


• Additional languages are an asset.

Salary Range $43,000-$45,000