Building Services Manager

UBC The University of British Columbia; Vancouver; On-site; CAD 86,000 - 124,000; Full time

Job summary

UBC The University of British Columbia in Vancouver seeks a Building Services Manager to oversee interior and exterior custodial and housekeeping services for Student Housing and Community Services. You will lead a diverse team and ensure service standards and safety compliance.

This leave‑replacement role requires an undergraduate degree, knowledge of WorkSafeBC regulations, and proven supervisory experience in a unionized environment.

Qualifications

• Undergraduate degree is required.
• Building services management or hotel management program is preferred.
• Experience in a unionized environment is an asset.

Responsibilities

• Determine custodial and housekeeping requirements in consultation with staff.
• Develop schedules to manage labour costs while maintaining service standards.
• Oversee safety, training, and performance of Supervisors and workers.
• Manage inventory, equipment, and department assets.
• Coordinate with campus partners and outside contractors on renovations and maintenance.

Skills

Fluent English

Supervisory experience

Leadership

Budgeting

Safety compliance

Education

Undergraduate degree in a relevant discipline

Building services management or hotel management program preferred

Tools

Word

Excel

Outlook

Job description

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Facilities Management, Level C Job Title Building Services Manager Department Building Services Managers | Housing | Student Housing and Community Services Compensation Range $7,727.33 - $11,112.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date October 8, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date March 31, 2027

This is a leave replacement for a fixed term duration.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Building Services Manager (BSM) is responsible for overseeing provision of interior and exterior building custodial and housekeeping services in assigned areas for Student Housing and Community Services (SHCS), which can include: hotel guest rooms, meeting spaces, child care centers, administrative offices, common social/recreational spaces, furnished and unfurnished apartments, student residence rooms and common facilities, and adjacent hard landscape and grounds. The BSM works in a team environment to ensure quality and service standards are met and ensure operational targets are achieved for the department. The BSM is required to be available for after-hours emergency response on a rotating schedule with other BSM s. Organizational Status Reports to the Senior Manager, Building Services and acts as a member of the Building Services Team. Work collaboratively with the Building Services Managers. Manages a team of Building Services Supervisors, Service Workers, and Utility Workers. Works collectively with colleagues across Student Housing and Community Services (SHCS) and other UBC Departments.

Work Performed

1. Determines general custodial and housekeeping requirements, in consultation with Residence Life and Administration, Child Care Services, Food Services, and Conferences and Accommodation staff.
2. Develops daily, weekly and monthly schedules and work assignments to ensure labour costs are effectively managed while ensuring standards for service delivery are met.
   Inspects buildings and grounds to ensure departmental cleanliness and maintenance requirements are being met by the building services team.
3. Ensures that the department s assets are maintained at a high standard; assigns deficiencies to the appropriate personnel for correction.
   Oversees inspections performed by Building Services Supervisors.
   Investigates and addresses service concerns as required.
4. Manages Building Services Supervisors, Utility Workers, Service Workers, and Housekeepers including recruiting, training, supervising, and performance review and management up to and including termination, in consultation with SHCS Human Resources personnel.
5. Ensures that employees work in a correct, safe manner, in accordance with all UBC and WorkSafeBC safety standards, practices and procedures.
6. Liaises with campus partners and outside contractors regarding renovations, soft preventative and corrective maintenance programs, including but not limited to pest control, appliance repair, landscaping, housekeeping equipment, carpet cleaning, and waste management.
7. Manages inventory of departmental furnishings, supplies, chemicals, tools, linen and equipment.
   Participates in department and University initiatives, committees, and programs, including but not limited to Return to Work and Attendance Management programs.
8. Ensures procedures are established and followed to maintain the security of all Building Services master keys and/or individual keys used for equipment, storage, and access to rooms and buildings.
9. Researches and compiles information on products, equipment, services, productivity, work methods, etc.; analyzes labor and materials costs; recommends changes, policies and/or procedures to improve efficiency or effectiveness of services.
10. Recommends furniture upgrades, maintenance repairs, or renovation projects to the Senior Manager, Building Services and the Director, Facilities and Building Services; assists, as required, with project administration. Establishes an annual budget for area of responsibility. Monitors and controls expenses on labour, materials, supplies and equipment to meet established budget requirements.
11. Ensures appropriate recording, tracking and return or disposal of lost and found articles, as per departmental policy.
12. Completes other tasks as assigned, in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement

Errors in judgment could result in unnecessary expenditures due to over-staffing, higher costs for increased repairs or maintenance, losses from injury to staff, residents, or campus guests, and could lead to labor relations conflicts. Failure to train and motivate staff could result in lost productivity, low morale, and poor performance among employees, contributing to reduced customer satisfaction and a potential loss of business. Failure to ensure the safekeeping of keys could lead to the loss of University, resident, or campus visitor property and/or to personal risk to building occupants.

Supervision Received

Works independently under general supervision of the Senior Manager, Building Services.

Supervision Given

Responsible for an assigned workforce of 2 to 4 Building Services Supervisors and 20 to 125 Housekeepers, Service Workers, and Utility Workers. Levels of staffing vary by operational seasons and daily occupancies.

Minimum Qualifications

• Undergraduate degree in a relevant discipline.
• Successful completion of a building services management or hotel management program preferred.
• - Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• - Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Knowledge of WorkSafeBC regulations and correct use of custodial equipment, supplies, and safe work methods is required.
• Minimum of four years experience or the equivalent combination of education and experience.Previous experience in hotel or student residence housekeeping service is preferred.
• Experience in a unionized environment an asset.
• Must be tactful, diplomatic and have good interpersonal skills.
• Fluent in both spoken and written English.
• Able to effectively plan and delegate complex tasks.
• Must be able to manage and lead a large and diverse workforce.
• Demonstrated supervisory experience, preferably in a unionized environment.
• Ability to delegate, lead, motivate, coach and train employees.
• Able to handle and prioritize multiple tasks.
• Proficient computer skills required (Word, Excel, and Outlook).
• A valid British Columbia Driver's license (class 5 is preferred) and a clean driving record required.
• Must be bondable.
• Satisfactory Criminal Record Check.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].