Student, Member Experience Specialist (Winter 2027, 4 Months)

OMERS / Oxford Properties Group; Toronto; On-site; CAD 45,000 - 57,000; Full time

Benefits offered by this job

Growth opportunities

Continuous learning

Student community at OMERS & Oxford

Orientation program

Networking sessions

Job summary

OMERS & Oxford is seeking a candidate for an undergraduate position in Member Experience. You will process daily member documents, handle communications across multiple clients, and support payroll and non-financial transactions in a collaborative team setting.

You will review documentation, follow up for completeness, and contribute to innovative team solutions while maintaining confidentiality and strong integrity throughout your work term.

Qualifications

• Currently enrolled in an undergraduate program and interested in the Pension Industry.
• Strong analytical skills with high attention to detail.
• Excellent verbal and written communication, interpersonal skills and integrity.

Responsibilities

• Process daily financial and non-financial transactions in a multi-client environment.
• Manage incoming member documents and follow-ups for completeness.
• Review documentation and support team objectives.
• Collaborate with peers to meet divisional goals and innovate solutions.
• Maintain relationships across Member Experience and OMERS.

Skills

Analytical skills

Verbal & written communication

Interpersonal skills

Microsoft Office

Integrity & discretion

Independent & team work

Judgement & diplomacy

Education

Undergraduate student

Tools

Microsoft Office

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be - and deliver - your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

In Member Experience, we have a mandate to deliver an exceptional experience to our roughly 500,000 members, 1000 employers and various stakeholders. You will gain exposure to the department responsible for executing a broad range of Business Processes that deal with the life cycle of a member’s event. Under the direction of the Manager, with support provided by the Member Experience Analyst and Member Experience Lead, you will be accountable for the processing of daily financial and non-financial transactions in a multi-client/multi-functional environment. You will execute business processes using OMERS systems, interact across Member Experience and be a key contributor to the professional services delivery and teamwork environment. You will be a key member of an engaged, high-reaching team - part of a world-class, winning culture. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

Responsibilities

• Processing business processes (BPs) accurately
• Be accountable for the accurate and timely processing of incoming member documents in a multi-client/multi-functional environment
• Performing employer / member follow-ups for missing or incomplete documents / information
• Reviewing documentation
• Working co-operatively with peers to ensure team, division and corporate objectives are met
• Supporting common goals and participating in the development of innovative team solutions to issues
• Maintaining an effective working relationship within Member Experience as a whole and with other areas of the OMERS

Preferred Skills & Experience

• Currently enrolled in an undergraduate program
• Interest in the Pension Industry
• Strong analytical skills and a high attention to detail
• Strong verbal and written communication skills
• Strong interpersonal skills
• Working knowledge of Microsoft Office applications
• High integrity and discretion to ensure the confidentiality of sensitive information
• Able to work independently and as part of a team
• Demonstrating sound judgment and diplomacy

What’s in it for you

• A team that is ready to focus on your growth and development
• Continuous learning across different areas of the business
• Opportunity to be part of the student community at OMERS & Oxford
• An orientation program to set you up for success during your work term!
• Networking and educational session with different leaders across the business

The expected salary range for this position is $44,850.00 - $56,550.00 per year, prorated based on the term of the contract. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

This posting is for an existing vacancy.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work - and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

We’re committed to: We are passionate about inclusion and advocate for I&D across our network of employees, members and partners We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members We invest in our people, providing them with opportunities so they can develop and grow