Student, Member Experience Specialist (Winter 2027, 4 Months)

OMERS; Toronto; On-site; CAD 45,000 - 57,000; Full time

Job summary

OMERS in Toronto, Ontario, is seeking a student within Member Experience to support the processing of daily transactions in a multi-client environment. You will execute business processes using OMERS systems and collaborate across teams to meet objectives.

This paid work term offers growth, exposure to pension operations, and a values-driven culture that emphasizes integrity, client service and teamwork. The position includes a salary range of $44,850.00–$56,550.00 per year, prorated by term,

Qualifications

• Currently enrolled in an undergraduate program.
• Interest in pensions industry.
• Strong attention to detail and analytical mindset.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication.

Responsibilities

• Process daily member and employer documents in a multi-client environment.
• Execute business processes using OMERS systems.
• Collaborate with peers to meet team objectives and deliver quality service.
• Support professional services delivery and teamwork across Member Experience.
• Maintain confidentiality of sensitive information.
• Interact across Member Experience and related areas of OMERS.

Skills

Analytical skills

Verbal & written communication

Interpersonal skills

Detail oriented

Education

Undergraduate student (enrolled)

Tools

Microsoft Office

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be - and deliver - your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere - come build tomorrow together with us.

In Member Experience, we have a mandate to deliver an exceptional experience to our roughly 500,000 members, 1000 employers and various stakeholders. You will gain exposure to the department responsible for executing a broad range of Business Processes that deal with the life cycle of a member’s event.

Under the direction of the Manager, with support provided by the Member Experience Analyst and Member Experience Lead, you will be accountable for the processing of daily financial and non-financial transactions in a multi-client/multi-functional environment. You will execute business processes using OMERS systems, interact across Member Experience and be a key contributor to the professional services delivery and teamwork environment.

You will be a key member of an engaged, high-reaching team - part of a world-class, winning culture. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

You Will Be Responsible For

• Processing business processes (BPs) accurately
• Be accountable for the accurate and timely processing of incoming member documents in a multi-client/multi-functional environment
• Performing employer / member follow-ups for missing or incomplete documents / information
• Reviewing documentation
• Working co-operatively with peers to ensure team, division and corporate objectives are met
• Supporting common goals and participating in the development of innovative team solutions to issues
• Maintaining an effective working relationship within Member Experience as a whole and with other areas of the OMERS

Preferred Skills & Experience

• Currently enrolled in an undergraduate program
• Interest in the Pension Industry
• Strong analytical skills and a high attention to detail
• Strong verbal and written communication skills
• Strong interpersonal skills
• Working knowledge of Microsoft Office applications
• High integrity and discretion to ensure the confidentiality of sensitive information
• Able to work independently and as part of a team
• Demonstrating sound judgment and diplomacy

What’s In It For You

• A team that is ready to focus on your growth and development
• Continuous learning across different areas of the business
• Opportunity to be part of the student community at OMERS & Oxford
• An orientation program to set you up for success during your work term!
• Networking and educational session with different leaders across the business

This posting is for an existing vacancy.

The expected salary range for this position is $44,850.00 - $56,550.00 per year, prorated based on the term of the contract.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work - and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.