Student Library Associate

University-of-Niagara-Falls-Canad; Niagara Falls; Presencial; CAD 20 000 - 29 000; Tempo parcial

Resumo da oferta

University of Niagara Falls Canada (UNF) seeks a part-time Student Library Associate to support fellow students at the library desk, LibChat, and during campus tours under the University Librarian. This position is on-campus and reserved for current UNF students only.

The role involves assisting with basic research, guiding users to resources, handling printers and workstations, managing data with confidentiality, and helping with events and campus navigation.

Qualificações

• Experience in a customer service role is required.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends.
• Must maintain confidentiality and data accuracy.
• Active UNF enrollment for entire contract period.

Responsabilidades

• Assist students at the Library Services Desk with basic research questions and how to use the library website.
• Provide immediate support on library workstations and printers.
• Refer complex questions to a librarian via booking form.
• Give directions to campus areas and support spaces.
• Collect and record data while maintaining confidentiality.
• Maintain cleanliness of the library environment.
• Provide reference assistance via LibChat during shifts.

Conhecimentos

Customer service experience

Excellent communication

Critical thinking

Team player

Reliability

Formação académica

UNF student enrollment

70% average or higher

Descrição da oferta de emprego

UNF is part of Global University Systems (GUS), an international network of private higher-education institutions.

Located in downtown Niagara Falls, UNF’s technology-centred approach puts students first, offering a cutting-edge learning framework that is adapted as technology changes and new processes emerge. Students learn from industry leaders and highly experienced faculty while gaining experience through work-integrated learning opportunities in a variety of interdisciplinary programs designed to address the widening digital skills gap.

With a strong focus on high-quality, digital-focused education, the university continues to broaden its program offerings to meet emerging needs in the global economy while maintaining its inclusive, student-centred learning environment.

About the position

Work arrangement:On-campus, part-time student contract

Reports To: University Librarian

Reason for vacancy:Replacement

Expected hiring salary range:$17.95 per hour.*This part-time, term contract student position is open and reserved for current UNF students only.

Primary Purpose:

Under the direction of the Senior Library Assistant, the Student Library Associates work as official representatives of the library and play a pivotal role in supporting UNF students. Student Library Associates provide frontline student support, and work with a high level of responsibility.

Specific Responsibilities:

Library Services Desk

• Assist students with basic research help questions, such as how to use the library website to search for resources, guides, and other information to support their library research
• Provide immediate support on how to use library workstations, and how to use printer
• Refer complex research questions to a librarian, via booking form
• Provide directions to campus areas, such as classrooms, lounges, and student support areas
• Collect and record data (door counts and reference questions) while maintaining confidentiality.
• Maintain the cleanliness of library in general
• Provide reference assistance via LibChat during scheduled shift

Library Tours

• Conduct library tours to visiting students and community members upon request.

Event Support

• Occasionally assist with on-campus library events upon request

Administration & Other

• Collaborate closely with Library colleagues to provide excellent support to students
• Be available for evening and weekend work.
• Perform other tasks as assigned, contributing to the overall success of the Library and UNF.

Position Requirements:

• Enrolled as a student within the University of Niagara Falls Canada during the entire duration of the contract.
• Preferred that at start date, student has completed at least one school term with UNF.
• Must be available for a minimum of 1 shift per week (minimum 3 hour shift), may consist of opening, mid-day, evening and/or weekend shift(s).
• Students have not worked 2 consecutive studentcontracts with UNF.
• Must have a cumulative average of 70% or greater.
• Students who are actively participating in a capstone project or internship as part of their academic program are not eligible to work in a student staff role during these periods.
• Experience in a customer service role is required.
• Experience in academic library is considered an asset.
• Excellent oral and written communication skills.
• Demonstration of critical thinking skills.
• Demonstrated ability to work independently and as a member of a team
• Demonstrated reliability and high work ethic
• Ability to follow library processes and practices with high attention to detail

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates.

Equity, Diversity, Inclusion and Accessibility at UNF

The University of Niagara Falls Canada (UNF) is committed to equity, diversity, inclusivity and accessibility within its community and invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous People, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process. Please advise [e-mail] to ensure your accommodation or accessibility needs are supported. Information received relating to accommodation will be maintained confidentially.

We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

As part of the recruitment process, selected candidates will be required to successfully complete applicable background and/or credential verifications, or other role-related screenings, in accordance with organizational policy and applicable legislation.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.