Student - Housing Assistant

University of Niagara Falls Canada; Niagara Falls; Hybrid; CAD 20,000 - 28,000; Part time

Job summary

University of Niagara Falls Canada (UNF) is seeking a part-time Student Housing Assistant to support the UNF Managed Residence under Housing Services. You will act as a university representative, delivering frontline support and fostering a welcoming environment for residents.

The role requires customer service experience, strong communication, and the ability to work evenings and weekends. You must be enrolled as a UNF student for the contract duration and be available for the full 2-term term.

Qualifications

• Experience in a customer service role is required.
• Excellent oral and written communication skills.
• Ability to solve problems with critical thinking.
• Demonstrated ability for collaboration and teamwork.
• Work ethic, motivation and positive attitude in a team environment.

Responsibilities

• Provide frontline front desk support at the Residence Office, including wayfinding, triaging questions, receiving and distributing student mail and packages, and making referrals.
• Plan and facilitate social events for students in residence.
• Collaborate with Student Success Office to provide integrated student services and resources.
• Be available for some evening and weekend work.
• Perform other tasks to support UNF operations.

Skills

Customer service

Student services

Communication skills

Critical thinking

Teamwork

Professional behavior

Job description

UNF is part of Global University Systems (GUS), an international network of private higher-education institutions.

Located in downtown Niagara Falls, UNF’s technology-centred approach puts students first, offering a cutting-edge learning framework that is adapted as technology changes and new processes emerge. Students learn from industry leaders and highly experienced faculty while gaining experience through work-integrated learning opportunities in a variety of interdisciplinary programs designed to address the widening digital skills gap.

With a strong focus on high-quality, digital-focused education, the university continues to broaden its program offerings to meet emerging needs in the global economy while maintaining its inclusive, student-centred learning environment.

About the position

Work arrangement:Onsite, part-time student contract

Reports To: Manager, Student Life

Reason for vacancy:Existing, part-time UNF student position.

Expected hiring salary range:$17.60 per hour

*This part-time, term contract student position is open and reserved for current UNF students only.

Primary Purpose:
Under the direction of Housing Services, Student Housing Assistants work as official representatives of the university at the UNF Managed Residence and play a pivotal role in supporting UNF students. Student Housing Assistants are leaders and role models within residence who introduce student life and represent the university as a positive, inclusive, and dynamic learning environment.

Specific Responsibilities:

Front Desk Support

• Provide frontline support at the Residence Office, including wayfinding, triaging questions, receiving and distributing student mail and packages, and making referrals. Interact with staff, faculty, students, and community members to ensure a positive and supportive experience.
• Continuously collect and record data (i.e. contact logs) while maintaining confidentiality.
• Distribute Student Success Office materials, such as event posters and brochures.
• Perform small cleaning duties such as tidying communal spaces, wiping down counters, and taking out garbage.

Event Support

• Plan and facilitate social events for students in residence.

Administration & Other

• Collaborate closely with Student Success Office colleagues to provide integrated student services and resources.
• Be available for some evening and weekend work.
• Perform other tasks as assigned, contributing to the overall success of UNF.

Position Requirements:

• Enrolled as a student within the University of Niagara Falls Canada during the entire duration of the contract.
• Preferred that at start date, student has completed one term.
• Student is not currently or approaching a capstone project or an internship as part of their program of study. Must be available for the full 2 Terms duration of the student contract role.
• Student has not exceeded the maximum of a six (6)-month term in any one department, coupled with a minimum of a three (3) month break in employment from UNF
• Preference for cumulative average of 70%.
• Must be available for a minimum of 1 shift per week. Must be available for evening and weekend work, as scheduled.
• Experience in a customer service role is required.
• Experience in student services is considered an asset.
• Excellent oral and written communication skills.
• Ability to solve and demonstrate critical thinking skills.
• Demonstrated ability for collaboration and teamwork.
• Actively participates in fostering a welcoming environment at UNF.
• Work ethic & motivation: Demonstrates confidence, respectful communication, optimism, positivity, and resiliency when approaching work.
• Exemplifies professional behaviour within the work environment and ability to set goals and priorities to balance work and personal life.

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates.

We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

Diversity, inclusion and equity

The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise [e-mail] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

*We appreciate all applications received; however, only candidates selected for an interview will be contacted.