Student, Client Experience

Kinsley Power Systems; Ottawa; Hybrid; CAD 25,000 - 42,000; Full time

Job summary

CATSA in Ottawa is seeking a motivated student for the Client Experience role from September 26, 2026 to December 31, 2026, hybrid work at HQ. The position supports the Client Experience team by handling inquiries, drafting bilingual responses, and maintaining electronic files.

The successful candidate will be enrolled in a college or university program, have customer service experience, and possess strong writing, attention to detail, and MS Office skills in a collaborative bilingual

Qualifications

• Enrolled in a college diploma or university degree program with specialization in communications, social sciences, journalism or in a related field.
• Experience in customer service and/or dealing with inquiries from the general public.

Responsibilities

• Provides administrative support for the Client Experience team by triaging voicemail and submissions through CATSA's website.
• Assists with the drafting of written responses for public complaints, claims and inquiries in both official languages;
• Prepares, updates and maintains electronic files;
• Assists in identifying trends in public inquiries to improve procedures, website and social media content.

Skills

Strong writing & editing

Attention to detail

Research skills

Professional approach

Team player

MS Office

Planning & multi-tasking

Education

College diploma or university program in communications/social sciences/journalism

Tools

MS Office

Job description

The Canadian Air Transport Security Authority (CATSA) has 1 exciting student opportunity from September 26, 2026 to December 31, 2026 within the Operations branch at CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA's unique culture as it strives to excel in air transport security.

If you are a motivated student seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity:

Student, Client Experience

Number of positions: 1

Term: September 26, 2026 to December 31, 2026

Schedule: 25 hours per week

Location: Ottawa, HQ (Hybrid)

Salary range: $18.15 to $30.20/h hourly rate dependent on level of education

Language requirement: Bilingual

*Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff other student positions with similar responsibilities and qualifications.

Summary of responsibilities

On behalf of the organization, the Client Experience team aims to ensure a smooth and efficient screening experience for passengers by answering their questions prior to travel. Post-travel, the Client Experience team handles passenger complaints and claims through a fair, responsive, and complete review.

The duties include, but are not limited to the following:

• Provides administrative support for the Client Experience team by triaging voicemail and submissions through CATSA's website;
• Assists with the drafting of written responses for public complaints, claims and inquiries in both official languages;
• Prepares, updates and maintains electronic files;
• Assists in the identification of trends in public inquiries and complaints to help improve current procedures and website and social media content.

What you need to succeed

To qualify for the position, you must have:

• Enrolled in a college diploma or a university degree program with a specialization in communications, social sciences, journalism or in a related field;
• Experience in customer service and/or dealing with inquiries from the general public.

Skills and abilities

• Strong writing and editing skills;
• Exceptional attention to detail;
• Strong research skills;
• Professional approach to work;
• Excellent team player;
• Working knowledge of MS Office;
• Ability to plan, prioritize, multi-task and organize work efficiently.

To qualify and to be considered for this employment, you must:

• Be eligible to obtain and maintain a Reliability security clearance;
• Be a full-time or part-time CEGEP, College or University student; and
• Be returning to full-time or part-time studies in the next academic year.

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however we invite all interested candidates to submit their applications. Only those being considered in the process will be contacted.