Student Care Coordinator

Gexel Telecom International Inc.; Red Deer; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Health & dental

Health spending account

Pension plan

Tuition waivers

Professional development funding

Job summary

Red Deer Polytechnic seeks a Student Care Coordinator to support students facing complex barriers throughout their polytechnic journey. You will advocate CARES principles, coordinate internal/external resources, and guide students through conduct processes with trauma-informed care.

The role focuses on at-risk interventions, non-academic misconduct management, and serving as a contact for gender-based violence disclosures, while building community partnerships for seamless referrals.

Qualifications

• Four-year undergraduate degree in Social Work or equivalent.
• Current registration with Alberta College of Social Workers or another regulatory body.
• Vulnerable Sector check required.

Responsibilities

• Maintain caseload of students with diverse barriers and safety concerns.
• Coordinate wrap-around supports by liaising with departments.
• Serve as point of contact for faculty/staff on student wellbeing.
• Assess and respond to students of concern and risk to campus.
• Coordinate external supports and transitions between programs.

Skills

Vulnerable Sector check

Social Work background

Regulatory registration

Crisis intervention

Education

Bachelor's in Social Work

Master's in Social Work or Psychology (preferred)

Job description

Position Summary

The Student Care Coordinator provides support and stewardship for students experiencing complex barriers during their polytechnic journey. The incumbent plays an integral role in supporting the success and retention of RDP students by advocating for Creating Actionable & Responsible Early Supports (CARES) using principles of therapeutic and restorative justice, case management, crisis response, holistic/wrap-around supports and trauma-informed care, while navigating multifaceted services and processes.

This position has three focus areas: supporting students in complex situations and coordination of internal and external resources; management of non-academic conduct issues; and acts as point of contact for sexual and gender-based violence disclosures and reports.

This role is responsible for coordinating and managing interventions for students at risk, facilitating conflict resolution and collaborating with campus partners to ensure students receive the appropriate support services. This position ensures that students understand their rights and responsibilities to help them navigate through the conduct support processes.

They will build resources and processes around these areas while also providing education and support to the campus community. They will focus on developing and strengthening relationships and collaborations with community agencies and services to enhance seamless referrals and transitions for students.

Position Responsibilities

Creating Actionable & Responsible Early Supports

• Maintain caseload of students with a wide variety of, and often intersecting, barriers, such as food and housing precarity, stigma and discrimination, functional and behavioural impairments, and safety concerns.
• Provide coordinated institutional response for students with complex support needs by liaising with other Polytechnic departments and integrating overall wrap-around approach to student support.
• Point of contact for faculty and staff to bring issues or concerns regarding student mental health, well-being or behaviour.
• Provide leadership and guidance in assessing, analyzing and responding to students of concern and when there is a potential risk to students, staff, faculty or the institution.
• Engage, increase, and coordinate student’s external supports, including transitions to and from RDP and ensuring appropriate follow up.

Non-Academic Misconduct Issues

• Manage, monitor, and support the progress of non-academic misconduct situations through reporting, assessment, investigation/facilitated resolution, decision-making and concluding phases.
• Support students through the complaint/reporting outcomes including sanctions, therapeutic justice, and restorative justice processes.
• Develop and oversee Behaviour Intervention Plans, Success Plans and other agreements with students to assist them in outlining expectations and goals.

Sexual and Gender-Based Violence Point of Contact

• Working with the Dean of Students, monitor and support the progress of sexual and gender-based violence cases through reporting, assessment, investigation/facilitated resolution, decision-making and concluding phases.
• Provide procedural support to investigators and facilitators.

Education and Outreach

• Develop and deliver workshops, presentations, and other resource materials to: provide education on identifying and responding to concerning or disruptive student behaviour, crisis intervention, student conduct expectations, interpersonal conflict, and relevant RDP policy.
• Participate on multi-disciplinary School Student Support team.
• Provide education on identifying and responding to students of concern, disruptive student behaviour, crisis intervention, student conduct expectations, and relevant institutional policy, including its principles and protocols, to help foster a positive and respectful academic environment.

Required Qualifications

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent in Social Work.
• Must have current registration with Alberta College of Social Workers or another professional regulatory body.
• A Vulnerable Sector check is required.

Preferred Qualifications

• Master’s degree or equivalent in Social Work or Psychology.
• 3-5 years case management experience.
• Experience working from a trauma-informed perspective with strong understanding and knowledge of trauma-informed practice.
• Solid understanding of issues of procedural fairness and due process. Experience with policy interpretation.
• Experience in discerning boundaries of their practice and collaborating with other areas and departments while respecting appropriate confidentiality constraints.
• Extensive experience working with diverse cultural populations.
• Experience in interacting with individuals who have experienced any forms of sexual and gender-based violence or harassment and its intersection with other forms of harm and violence (i.e., racism, ableism, intimate partner violence) as well as working with perpetrators of violence.
• Excellent verbal and written communication skills. Comfortable presenting to groups regarding sensitive topics.
• Excels in working under pressure and difficult circumstances.
• Prior investigative experience or training with strong understanding and knowledge of interviewing practices (experience working with civil, institutional and/or criminal processes).
• VTRA training considered an asset.
• Experience working in any of the following areas is an asset: judicial affairs, student development, behavior intervention, risk assessment and campus safety.

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.

*Eligibility to access the above-mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies

Desired Start Date

October 26, 2026

Hours of Work

8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week. Some evenings and weekends may be required.

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity orexpression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.