Strategic SaaS Project Manager — Delivery & Kickoffs

LBMX; London; On-site; CAD 100,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Job summary

LBMX, a London, Ontario‑based SaaS company, seeks a Project Manager II to own schedules, scope, and resourcing for complex implementations, ensuring customers realize value on committed dates.

You'll collaborate with Implementation Specialists, EDI Analysts, Onboarding Specialists, Customer Success, and Sales to drive kickoff, milestones, changes, and risk mitigation while maintaining clear stakeholder communication.

Qualifications

• 5+ years of project management experience delivering customer-facing implementations.

Responsibilities

• Own and maintain project boards for assigned implementations, ensuring accuracy and weekly reviews.
• Plan and facilitate internal project kickoffs with stakeholders and objectives.
• Lead customer-facing kickoff meetings with tailored materials and milestones.
• Initiate customer welcome communications post-assignment with timelines and contacts.
• Develop and manage project schedules aligned with scope and capacity across teams.
• Identify risks and blockers and drive timely resolutions or escalations.
• Manage change requests with business justification and approval processes.
• Review sales handoff to address scope gaps before execution.
• Maintain clear customer communications on milestones, risks, and decisions.
• Forecast resource needs and manage capacity across projects.
• Coordinate transitions from Implementation to Customer Success and Account Management.
• Provide status reports on risks, dependencies, and go-live dates with escalation context.
• Contribute to process improvements with templates and reporting standards.

Skills

Project management

Stakeholder coordination

Customer-facing delivery

Communication skills

Cross-functional collaboration

PM certification (PMP/CAPM)

Job description

LBMX, a London, Ontario‑based SaaS company, seeks a Project Manager II to own schedules, scope, and resourcing for complex implementations, ensuring customers realize value on committed dates.

You'll collaborate with Implementation Specialists, EDI Analysts, Onboarding Specialists, Customer Success, and Sales to drive kickoff, milestones, changes, and risk mitigation while maintaining clear stakeholder communication.