Strategic Post-Sales Client Success Manager

Dnb; Canada; On-site; CAD 70,000 - 100,000; Full time

Job summary

Dun & Bradstreet seeks a proactive post-sales support professional to act as the single contact for customers, driving value conversations and ensuring SLAs and KPIs are met. You’ll coordinate with Delivery, Onboarding & Implementation, Product, and Customer Service to deploy solutions and monitor adoption.

You’ll document use cases, KPI trends, identify training needs, forecast, and support contract negotiations when needed, serving as a backup to Sales and CS teams.

Qualifications

• Bachelor’s degree required and 5+ years in sales/sales support/client service/account management.
• Strong written and verbal communication skills.
• Experience with enterprise product sets and cross-functional collaboration.

Responsibilities

• Act as the single post-sales contact for customers and drive value conversations.
• Coordinate with Delivery, Onboarding & Implementation, Product Teams, and Customer Service to deploy solutions.
• Document customer use cases and KPI trends, and identify training needs.

Skills

Communication skills

Sales support

Account management

Project coordination

Education

Bachelor’s degree

Tools

SFDC

KPI portal

BI Portal

OA/QTC

Sales Spot

Usage Reporting Systems

Job description

Dun & Bradstreet seeks a proactive post-sales support professional to act as the single contact for customers, driving value conversations and ensuring SLAs and KPIs are met. You’ll coordinate with Delivery, Onboarding & Implementation, Product, and Customer Service to deploy solutions and monitor adoption.

You’ll document use cases, KPI trends, identify training needs, forecast, and support contract negotiations when needed, serving as a backup to Sales and CS teams.