Strategic Operations Advisor

Surrey Police Service; Surrey; On-site; CAD 139,000 - 164,000; Full time

Benefits offered by this job

Health benefits

Defined benefit pension

Professional development

Career growth opportunities

Job summary

Surrey Police Service seeks a Strategic Operations Advisor to join the Strategic Operations Section. This role provides strategic guidance, data analytics, and performance measurement support through advanced analysis and executive reporting to inform decisions across policing operations and corporate initiatives.

The on-site position reports to the Chief Constable’s office and involves working with multiple stakeholders, with a focus on evidence-based insights, continuous improvement, and

Qualifications

• Post-secondary education in Public/Business Administration, Social Sciences, or related field with coursework in applied research and data analysis.
• Minimum of seven years of related experience.
• Equivalent combination of education and experience may be considered.
• All applicants must obtain and maintain police security clearance, including a polygraph.

Responsibilities

• Prepare statistical reports and coordinate operational research for performance monitoring and data-driven decisions.
• Synthesize sensitive information into executive-level updates.
• Support senior management with strategic research and data analytics advice on operations and community issues.
• Provide technical oversight across research and analytics functions and manage projects.
• Monitor metrics related to the strategic plan using advanced analytics and visualization tools.
• Facilitate discussions with internal and external stakeholders.
• Contribute to initiatives including working groups, special projects, and strategic scanning.
• Provide evidence-based recommendations for improvement in programs, data governance and practices.
• Maintain quality analytical products and standards across outputs.
• Review and assist in developing corporate reports, briefs, datasets, and communications.

Skills

Applied research methods

Data analytics

Executive reporting

Stakeholder engagement

Team collaboration

Independent work

Dashboards

Education

University degree in Public/Business Administration or related field

Tools

Excel

ArcGIS

SPSS

Power BI

Tableau

SAS

Job description

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 700 police officers and over 550 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Strategic Operations Advisor to join the Strategic Operations Section, within the Office of the Chief Constable. This role provides strategic guidance, data analytics, and performance measurement support to the organization through advanced analysis, operational research, executive reporting, and stakeholder engagement. The position delivers evidence-based insights and recommendations to support performance monitoring, future planning, and informed decision-making across policing operations and corporate initiatives.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is Monday to Friday, 37.5 hours per week. Please note, the hours are subject to change based on operational needs.

RESPONSIBILITIES

• Preparing statistical reports as well as conducting and coordinating operational research and survey activities in support of organizational performance monitoring, data driven decision making and organizational change.
• Synthesizing sensitive information into coherent executive-level updates.
• Supporting senior management with strategic research and data analytics advice on various operational, organizational and/or community issues.
• Assist in providing technical oversight across research and analytics functions and manage related projects and partnerships.
• Monitoring metrics related to the organization’s strategic plan through advanced analytics and visualization tools.
• Facilitate discussions and planning activities with multiple internal and external stakeholders.
• Contribute towards initiatives including participating in working groups and committees, special projects and strategic scanning.
• Provide evidence-based recommendations for continuous improvement and innovation in various programs, processes, data governance and police practices.
• Provide subject matter expertise and support in maintaining quality analytical products and standards.
• Review, edit, and assist in developing corporate reports, briefs, presentations, datasets, and other strategic resource materials and communications for various stakeholders.

KNOWLEDGE, SKILLS AND ABILITIES

• Current knowledge of applied research and analytical methodologies, emerging law enforcement issues, and policing best practices.
• Strong interpersonal skills with demonstrated ability to work successfully in a team environment.
• Ability to effectively communicate and convey complex concepts, ideas and information to foster consensus among multiple stakeholders.
• Proven ability to research, understand, and synthesize data with strong attention to detail.
• Ability to work independently, take initiative and exercise good judgment.
• Comprehensive knowledge of police operations and applied research analytics (e.g., quantitative and qualitative methods, data sciences, dashboards)
• Proficiency in research and analytical tools such as Excel, ArcGIS, SPSS, Power BI, Tableau, or SAS.

QUALIFICATIONS

• Completion of a post secondary education at the university level in the areas of Public or Business Administration, Social Sciences (e.g., Criminology) or other related program including coursework in applied research and data analysis.
• Minimum of seven years of related experience.
• An equivalent combination of education and experience may be considered.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, RRSP/TFSA matching, generous vacation entitlements, and ongoing professional development. Employees benefit from short-term and long-term disability coverage, and travel and life insurance. SPS also provides an annual Lifestyle Spending Account (covering a broad range of eligible health, wellness, fitness, family, and professional development expenses etc.), and discounted access to City of Surrey recreation facilities. With a strong focus on well‑being, career growth, and work‑life balance, SPS is committed to fostering a supportive and rewarding workplace Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a union exempt position.
• The salary range is $139,058 - $163,597 annually (Pay Grade P3)