Strategic Key Account Manager

DSV Road GmbH; Milton; On-site; CAD 52,000 - 56,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking a Key Account Specialist to manage assigned Key Accounts and drive growth and profitability for the Milton branch. You will develop strategic relationships and promote integrated transport solutions.

The role emphasizes cross-selling, CRM updates, and collaboration with internal teams to address client needs while maintaining the company’s sales process and standards.

Qualifications

• Education in supply chain logistics, international transportation, or a related field of study.
• Minimum of 1 year inside sales experience.
• Minimum 2 years of international transportation industry experience or account management experience.
• CIFFA certificate is an asset.

Responsibilities

• Take overall branch development responsibility for the assigned Key Account(s).
• Promote and sell solutions based on DSV Air and Sea offerings and analyze market trends.
• Increase profitability and share of wallet by cross selling on all products and services.
• Develop multi-level relationships between Key Account and DSV stakeholders.
• Coordinate and monitor all Key Account activities.
• Identify other Supply Chain Solutions opportunities and develop proposals with the Manager.
• Maintain updates on key accounts in CRM tool.
• Build and improve customer relationships and address client concerns with internal teams as needed.
• Lead MBRs/QBRs with key accounts.
• Act as a team lead in supporting other key account managers on operational tasks.
• Ensure full adherence to DSV Global Sales Process.

Skills

English proficiency

Relationship building

Communication

Problem solving

Interpersonal skills

Time management

Team player

Account management

Negotiation

Education

CIFFA certificate

Supply chain logistics or related field

International transportation knowledge

Tools

Microsoft Office

CRM

CargoWise

Job description

DSV - Global Transport and Logistics is seeking a Key Account Specialist to manage assigned Key Accounts and drive growth and profitability for the Milton branch. You will develop strategic relationships and promote integrated transport solutions.

The role emphasizes cross-selling, CRM updates, and collaboration with internal teams to address client needs while maintaining the company’s sales process and standards.