Strategic HCM Engagement Lead

Keste; Canada; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Canada is seeking a Client Services Engagement Manager. This role requires effective management of client relationships and project delivery, ensuring client satisfaction while identifying opportunities for service enhancement. The ideal candidate has a bachelor's degree in a relevant field, 5-10 years of experience in client services or project management, and strong communication skills. This position plays a crucial role in driving innovation and managing client engagements on a global scale.

Qualifications

• 5-10 years of experience in client services or project management.
• Proven track record in managing complex, client-facing projects.
• Minimum of 5 years implementing or managing HCM projects.
• Exceptional communication and interpersonal skills.
• 5 or more years of direct supervisory experience.

Responsibilities

• Serve as the primary ambassador of Argano to Oracle HCM clients.
• Forge and maintain robust relationships with clients.
• Ensure the highest levels of client satisfaction.
• Proactively identify and mitigate potential issues.
• Skillfully manage client escalations.
• Deeply understand client business objectives.
• Actively identify opportunities for upselling services.
• Ensure seamless planning and execution of services.

Skills

Executive Communication Skills

Client Relationship Management

Global Perspective Skills

Innovative Solutions

Risk Management Skills

Project Management Skills

Strategic Thinking Skills

Negotiation Skills

Problem Solving Skills

Team Collaboration Skills

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

MBA

Job description

A leading consulting firm in Canada is seeking a Client Services Engagement Manager. This role requires effective management of client relationships and project delivery, ensuring client satisfaction while identifying opportunities for service enhancement. The ideal candidate has a bachelor's degree in a relevant field, 5-10 years of experience in client services or project management, and strong communication skills. This position plays a crucial role in driving innovation and managing client engagements on a global scale.