Strategic Growth Client Success Manager (Digital Marketing)

TopHat HR; Markham; On-site; CAD 65,000 - 90,000; Full time

Job summary

Tophat HR is seeking a Client Success Manager for a Digital Marketing Agency client. You will own and grow a portfolio of high-value accounts, acting as a trusted advisor to deliver data-driven marketing solutions that drive measurable growth.

The ideal candidate has 3+ years in account management or client success in digital marketing, with strong analytics, communication, and negotiation skills. A focus on long-term partnerships and opportunities to upsell is essential.

Qualifications

• 3+ years of experience in Account Management or Client Success within digital marketing/advertising.
• Proven track record of growing account revenue and building strong client relationships.
• Strong understanding of marketing data analytics, performance tracking, and insights generation.
• Familiarity with modern B2B and digital marketing practices.

Responsibilities

• Onboard and nurture new clients for strong initial engagement.
• Build and maintain strategic relationships with clients at multiple levels, including executives.
• Lead regular strategy calls to finalize monthly deliverables and review results.
• Translate client goals into actionable marketing plans with internal teams.
• Monitor, analyze, and present performance data to demonstrate ROI.

Skills

Account Management

Client Success

Digital Marketing

Analytics

Communication

Negotiation

Tools

Google Ads

Google Analytics

CMS

Job description

Tophat HR is seeking a Client Success Manager for a Digital Marketing Agency client. You will own and grow a portfolio of high-value accounts, acting as a trusted advisor to deliver data-driven marketing solutions that drive measurable growth.

The ideal candidate has 3+ years in account management or client success in digital marketing, with strong analytics, communication, and negotiation skills. A focus on long-term partnerships and opportunities to upsell is essential.