Strategic Development Program Trainee (Showroom)

BioPoint, Inc.; Kingston; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading company in the plumbing and HVAC industry is looking for a Strategic Development Program Trainee in Kingston. This role involves immersive training across various departments, providing opportunities for growth and the development of customer service skills, while focusing on showroom sales and project management.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan with employer contributions

Work-life balance and flex time

Qualifications

• Desire to continuously learn and grow.
• Interest in home design trends, particularly kitchen and bathroom.
• Strong work ethic and high standard of integrity.

Responsibilities

• Assist showroom customers in product selection and closing sales.
• Develop relationships with designers and home builders.
• Maintain product literature and drive showroom sales.

Skills

Customer Service

Communication

Organizational Skills

Proactive Attitude

Teamwork

Education

College and/or University degree

Tools

Microsoft Office

Job description

Strategic Development Program Trainee (Showroom)

• Full-time

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide high-quality, cutting-edge products that support residential, commercial, and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners at a local level, making a difference within our business by striving for innovation and providing excellence in customer service.

The Ensuite and Emco Kingston provide a fun, fast-paced, and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As a teammate, you will have the opportunity to continually enhance your skills through ongoing training. You will also have the chance to be innovative, try new ideas, and collaborate with passionate colleagues from diverse backgrounds and experiences. We are a team of enthusiastic individuals dedicated to meeting and exceeding the needs of our customers while also contributing to the growth of our business within our local community in Kingston.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

As

s a Strategic Development Program Trainee (Showroom), you will progress through a five-phase program designed to educate you on every aspect of our business. This includes areas such as shipping and receiving, sales, operations, purchasing, account management, and more, with a primary focus on the showroom.

As a Showroom Consultant, you will assist customers with expert product selection and provide design advice. Your goal is to ensure the highest levels of customer satisfaction, enabling us to meet or exceed sales and gross profit targets while maximizing profit-sharing.

Additional duties will include:

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick, reliable quotes and accurate delivery dates
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Stay informed about industry trends and competitor offerings to provide informed recommendations to customers
• Maintain product literature to ensure the most current information is available to customers
• Drive showroom sales through promotions and maintain display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Maintain a growth mindset and collaborate with team members to achieve overall business growth objectives
• Perform other tasks as requested by the Profit Centre Manager

Strategic Development Program

Phase 1 – Showroom Inside Sales/Project Management

• Go from helping customers with various product and service issues to managing large-scale projects.

Phase 2 - Operations

• Get involved in our customer service, counter sales, order management, inventory and pricing controls, credit management, financial statements, and much more.

Phase 3 - Warehouse Logistics

• Learn the products we sell, how they get from the vendor to the customer and understand all levels of sales support.

Phase 4 - Outside Sales/Account Management

• Learn how to find new business opportunities, sell our products, negotiate contracts, and build customer and vendor relationships.
• In this phase, you can take all of your training and determine your ideal career path.
• College and/or University degree
• Positive attitude and results oriented mindset
• Desire to continuously learn and grow
• An interest in trends related to home design, particularly in kitchen and bathroom design.
• Excellent customer service and organizational skills
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Salary Range - $45,000 + Profit Sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.