Strategic Customer Quality Lead

Johnson Controls, Inc.; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Paid vacation plus holidays and sick</

Comprehensive benefits including 401K,

On the job training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls Canada is seeking a Customer Quality Project Manager to drive customer‑facing quality initiatives across the project lifecycle. You will serve as the liaison between customers and cross‑functional teams to ensure quality expectations are met and corrective actions implemented.

You will lead project timelines, risk assessments, and action plans while promoting continuous improvement to reduce warranty costs and boost customer satisfaction.

Qualifications

• Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards.
• 3+ years of client engagement experience.
• Knowledge of QA cause and effect methodologies.
• Proven experience conducting CAPA and RCA.
• Highly motivated and self‑directed, capable of multi‑tasking with minimal supervision.
• Extremely detail‑oriented and analytical thinker.
• Able to interface directly with cross‑functional teams.
• Strong problem identification and resolution skills.
• High level of proficiency with Microsoft Office, particularly Excel.
• Strong work ethic and positive team attitude.
• Clear and concise communication ability.
• Occasional shop environment, requiring adherence to safety policies and exercise of caution.
• Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely.

Responsibilities

• Customer Quality Leadership: Serve as the primary quality contact for strategic customers and high‑visibility projects.
• Project Management: Lead customer quality projects from initiation through closure with plans and risk assessments.
• Quality Improvement & Problem Solving: Facilitate 8D, RCA, FMEA, and CAPA to prevent recurrence.
• Customer Issue Management: Manage complaints, warranty claims, and field quality concerns with containment.
• Data Analytics & Reporting: Develop dashboards and KPIs; present findings using Power BI and Excel.

Skills

QA systems & standards

Client engagement

CAPA & RCA

Cross-functional collaboration

Analytical thinking

Communication

Safety awareness

Problem solving

Time management

Detail oriented

Team oriented

Tools

Power BI

Excel

Microsoft Office

Job description

Johnson Controls Canada is seeking a Customer Quality Project Manager to drive customer‑facing quality initiatives across the project lifecycle. You will serve as the liaison between customers and cross‑functional teams to ensure quality expectations are met and corrective actions implemented.

You will lead project timelines, risk assessments, and action plans while promoting continuous improvement to reduce warranty costs and boost customer satisfaction.