Customer Quality Engineer — Data Center QA & RCA Leader

Modine Manufacturing Company; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Modine Manufacturing Company in Calgary, AB, is seeking a Customer Quality Engineer (CQE) to act as the primary quality interface for key data center customers. You will drive customer satisfaction, lead issue resolution, and align plants with continuous improvement across product lines.

You will own the full customer quality lifecycle using 8D, A3, and DMAIC methods, manage containment for escalations, and participate in NPI programs while ensuring PPAP/FAI and quality documentation meet

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.

Responsibilities

• Serve as the designated quality owner for assigned accounts.
• Act as the main point of contact for all customer quality matters.
• Lead customer quality reviews and support key customer initiatives.
• Interpret and ensure alignment with customer specific quality requirements.
• Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
• Lead cross-functional teams in root cause analysis and corrective action.
• Manage containment and communication for escalations and field issues.
• Monitor warranty trends, field performance, and reliability metrics.
• Drive continuous improvement to enhance product reliability and reduce defects.
• Drive cross-pollination and alignment between plants with the same product line.
• Support testing and validation for product changes or new designs.
• Participate in NPI programs for assigned customer accounts.
• Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
• Support customer audits, FAT/SAT, and other readiness events.
• Maintain customer scorecards and quality dashboards.
• Report on DPPM, warranty costs, and systemic issues.
• Analyze trends to prioritize improvement actions.

Skills

Quality engineering

Structured problem-solving (8D, RCA, /

Customer engagement in quality role

Quality tools: DFMEA PFMEA SPC MSA

Travel willingness across NorthAmerica

Education

Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field

Tools

DFMEA

PFMEA

SPC

MSA

Job description

Modine Manufacturing Company in Calgary, AB, is seeking a Customer Quality Engineer (CQE) to act as the primary quality interface for key data center customers. You will drive customer satisfaction, lead issue resolution, and align plants with continuous improvement across product lines.

You will own the full customer quality lifecycle using 8D, A3, and DMAIC methods, manage containment for escalations, and participate in NPI programs while ensuring PPAP/FAI and quality documentation meet