Strategic Compliance & Risk Leader

IntouchCX; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Career growth

Job summary

IntouchCX is seeking a Risk & Compliance Manager to oversee adherence to external regulations and internal policies. You will supervise staff, review contracts for compliance, and support audits while partnering with multiple departments to assess and mitigate operational risks.

Ideal candidates have a degree in business or finance, 2–3 years in audit/compliance, and 1–2 years of supervisory experience. Strong communication, writing, and organizational skills are essential for success.

Qualifications

• Strong communication skills to interact with diverse groups at all levels
• Excellent writing skills for reports and documentation
• Analytical thinking with problem-solving ability
• Ability to research and source information efficiently
• Organize and follow up on multiple tasks with accuracy and timeliness
• Excellent time and project management, plus adaptability to change

Responsibilities

• Oversee compliance with external legislation and internal policies
• Review client-partner contracts to ensure compliance
• Support audits and provide required documentation
• Assess operational risks with other departments on a regular basis
• Identify controls to mitigate risks and monitor effectiveness
• Provide process improvement recommendations from compliance reviews
• Assist external auditors by supplying necessary materials
• Support related projects as needed

Skills

Communication

Writing skills

Analytical thinking

Research ability

Task management

Adaptability

Education

Bachelors/Post-secondary in Business Administration or Finance

Job description

IntouchCX is seeking a Risk & Compliance Manager to oversee adherence to external regulations and internal policies. You will supervise staff, review contracts for compliance, and support audits while partnering with multiple departments to assess and mitigate operational risks.

Ideal candidates have a degree in business or finance, 2–3 years in audit/compliance, and 1–2 years of supervisory experience. Strong communication, writing, and organizational skills are essential for success.