Strategic Business Analyst

City Of Edmonton; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Business Analyst, where your strategic insights will drive excellence in municipal services. In this pivotal role, you will enhance the Enterprise Performance Management framework, contributing directly to the improvement of service delivery across various departments. Collaborate with diverse teams to align strategies with corporate objectives, ensuring effective tracking and evaluation of performance metrics. This role offers the opportunity to make a significant impact in a dynamic environment that values innovation and continuous improvement. If you are passionate about shaping the future of public services, we invite you to apply!

Qualifications

• 5+ years experience in performance measures and business process improvement.
• Ability to transform data into meaningful insights for decision-making.

Responsibilities

• Implement and enhance the Enterprise Performance Management Framework.
• Develop data-driven recommendations to improve business processes.

Skills

Performance Planning

Business Process Improvement

Data Analysis

Strategic Planning

Project Management

Presentation Skills

Stakeholder Engagement

Budget Management

Education

University degree in Business Administration or related field

Graduate degree in Business Administration or related field

Job description

Are you a strategic thinker with a passion for driving organizational excellence? Do you thrive in a collaborative environment where your expertise can shape the future of municipal services? The City of Edmonton is seeking a dynamic and experienced Business Analyst to join our team. In this pivotal role, you will be at the forefront of implementing and enhancing the Enterprise Performance Management (EPM) framework, and supporting service improvement initiatives across Financial Corporate Services, Office of the City Manager and other enabling services departments. Your work will directly contribute to ensuring that our departments and branches effectively track, evaluate, and improve business and service performance, aligning with our strategic and operational objectives. You will also play a key role in the development of departmental and branch strategies, ensuring they align seamlessly with the Corporate Strategic Planning Framework and City Council priorities. If you are ready to make a significant impact and be a part of a team that values innovation and continuous improvement, we encourage you to apply!

What will you do?

• Provide expert advice and support for performance planning, monitoring, reporting, evaluation, documentation, and improvement across designated departments
• Implement and enhance the Enterprise Performance Management Framework
• Contribute to the development of corporate methodologies, templates, and tools for enterprise performance management, process improvement, and service reviews
• Collaborate with branches to plan, prioritize, and strategize performance management reviews and updates
• Conduct service reviews to identify potential areas of improvement
• Develop and present data-driven recommendations to improve the effectiveness and efficiency of business processes
• Partner in the development of department/branch business strategies and plans, aligning them with the City's Strategic Planning Framework
• Align strategy and business planning with budget processes across the department and organization
• Actively participate in the development of strategies, work plans, and performance/progress monitoring and reporting
• Contribute to the design, implementation, and continuous improvement of processes and practices related to strategy, business planning, performance management, risk management, policy, and change management
• Other related duties as assigned

Qualifications

• Completion of a University degree in Business Administration, Commerce, Finance, Public Administration, Planning, or a related discipline. A graduate degree in these areas is preferable
• A minimum of five (5) years of progressively responsible experience in:
  • Working with performance measures and budgets
  • Business process improvement
  • Transform data to meaningful insights
  • Conduct service reviews and implement recommendations
  • Develop presentation and present to senior leaders
  • Facilitate challenging conversations and lead to positive outcomes
  • Strategic and operational business planning
  • Business case development

Assets:

• Graduate degree in Business Administration, Commerce, Finance, Public Administration, Planning, or a related discipline
• Leadership and project management experience within a public sector environment

Skills required for success:

• Considerable knowledge and experience in developing, managing, and working with performance measures, including linkages to budget, strategic and business plans
• Considerable knowledge of strategic and business planning principles, policy development, and benchmarking and procedures for aligning performance measures with the department's business plan goals
• Significant knowledge of corporate priorities, strategies, and initiatives and associated timelines related to corporate reporting processes/protocols
• Advanced level knowledge of primary and secondary research methodology, including design and implementation, data collection, and trend and results analysis and presentation
• Significant skill and ability in project and process management, including the ability to effectively gather, synthesize, and analyze data
• Experience and skill in the use of analytics and data intelligence to support decision-making processes
• Ability to understand and execute oral and written instructions and express complex ideas and concepts effectively and persuasively, verbally and in written format
• Ability to integrate strategic planning into operational practice
• Skills and expertise in leading integrated interdisciplinary teams with demonstrated results in collaborative business strategy development
• Ability to build effective working relationships with all levels of management and provide advice to senior leaders
• Ability to communicate, persuade and negotiate, and build consensus with people at varying levels
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Work Environment:

• This position works predominately in an office environment.
• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Hours of Work: 40 hours per week

Salary Range: $46.086 - $58.232 Hourly $96,227.38 - $121,588.85 Annually

Talent Acquisition Consultant: SM / MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Strategic Planning Analyst II
Posting Date: May 08, 2025
Closing Date: May 26, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Office of the City Manager
Work Location(s): Century Place, 12th Floor, 9803 - 102A Avenue Edmonton T5J 3A3