Strategic Advisor

IT Solutions; Markham; Hybrid; CAD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible/hybrid work arrangements

Performance-based bonuses

Comprehensive group benefits program

Paid holidays and vacation

Company-paid training, materials andEx

Job summary

IT Solutions in Markham, Ontario, is seeking a Strategic Advisor to maximize existing IT investments and align technology with business goals. You will work with multiple mid-market clients, translating complex IT concepts into business-case drivers and guiding technology roadmaps.

The role requires strong communication, time management, and the ability to manage client expectations with internal processes.

Qualifications

• Minimum 5 years in IT account management or MSP.
• Bachelor’s degree in related field.
• Strong client-facing and communication skills.
• Proven ability to manage multiple clients and projects.

Responsibilities

• Act as the primary client advocate to ensure satisfaction and retention.
• Define and direct IT strategy for managed clients.
• Create and deliver bi-annual Strategic Advisor reports and 5-year roadmaps.
• Understand clients’ business to align technology with goals.
• Host cadence meetings and document interactions.
• Perform IT risk planning and improve security posture.
• Budget planning for day-to-day IT operations.
• Manage C-level relationships across mid to large organizations.
• Communicate with stakeholders clearly and professionally.
• Document technical environments consistently.
• Balance client priorities with internal processes.
• Additional responsibilities as assigned.

Skills

Communication

Time management

Organization

Problem solving

Initiative

Teamwork

Project management

Customer service

Education

Bachelor's degree in Business / Communications / Computer Science

Bachelor’s degree in related field

Tools

Windows Server

Active Directory

Exchange Server

Office 365

VMware

Citrix

Azure

AWS

Job description

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

JobSummary:

The Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills.A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.

Responsibilities:

• Committedtoactastheprimaryclientadvocateensuringclientsatisfactionandclientretention.
• ServeasthetrustedtechnologyadvisorresponsiblefordefininganddirectingITstrategyfordistinctclientlistofsmalltomid-sizedclients.
• Maintainin-depthunderstandingofclients’businesstoaligntechnologyrecommendationsandsolutionswithbusinessgoals.
• Hostandattendregularcadencemeetingswithclients,whiledocumentingeachclientinteractioninatimelyandaccuratematter.
• EngageinITbudgetplanningandmanagementofday-to-dayIToperations.
• ManageandmaintainC-levelandseniorlevelrelationshipswithmediumandlargeorganizations.
• RegularlysetandfollowthroughwithexpectationsofC-levelcontactsviaeffectiveverbalandwrittencommunication.
• CollaboratewiththeteamofStrategicAdvisors,leadership,and VP of Customer Success to interpret account management processes, goals, challenges, and concerns.
• Managedocumentingtechnicalenvironmentsinaconsistentandorganizedfashion.
• Balanceclientaccountprioritieswiththecompany’sinternalbusinessprocesses.

This position is a new headcount.

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

JobSummary:

The Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills.A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.

Responsibilities:

• Committedtoactastheprimaryclientadvocateensuringclientsatisfactionandclientretention.
• ServeasthetrustedtechnologyadvisorresponsiblefordefininganddirectingITstrategyfordistinctclientlistofsmalltomid-sizedclients.
• Createanddeliverbi-annualStrategicAdvisorreportand5-yearroadmapsformanagedclients.
• Maintainin-depthunderstandingofclients’businesstoaligntechnologyrecommendationsandsolutionswithbusinessgoals.
• Hostandattendregularcadencemeetingswithclients,whiledocumentingeachclientinteractioninatimelyandaccuratematter.
• PerformITriskplanningandimplementmanagementstrategiestoimproveoverallsecurityposture.
• EngageinITbudgetplanningandmanagementofday-to-dayIToperations.
• Ownershipandmanagementofaccurateclientinvoicingandquarterlytrueups.
• ManageandmaintainC-levelandseniorlevelrelationshipswithmediumandlargeorganizations.
• RegularlysetandfollowthroughwithexpectationsofC-levelcontactsviaeffectiveverbalandwrittencommunication.
• CollaboratewiththeteamofStrategicAdvisors,leadership,and VP of Customer Success to interpret account management processes, goals, challenges, and concerns.
• Managedocumentingtechnicalenvironmentsinaconsistentandorganizedfashion.
• Balanceclientaccountprioritieswiththecompany’sinternalbusinessprocesses.
• Additionalresponsibilitiesasassigned.

This position is a new headcount.

Requirements:

• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment

Experience:

• Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices
• Bachelor’s degree in business administration, Communications, Computer Science, or related fields
• General understanding of on-premises and cloud-based networking environments
• General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.)
• Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities.
• Strong presentation skills both in-person and virtually using MS Teams
• Proficient in a client-facing role with commitment to outstanding service and support
• Proven ability and to stay current with the latest technology trends, shifts in the market.
• Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.).
• Proven ability to follow established processes to produce standard results.
• Excellent follow-through skills and the ability to anticipate and address business needs proactively.
• Possess a strong work ethic; self-motivated with a desire to take initiative and look for ways to improve processes and create efficiencies; have a strong sense of urgency.
• Excellent time management and organizational skills in managing through multiple priorities with overlapping tasks across multiple businesses.
• Team-oriented attitude balanced with the ability to work independently with minimal supervision.
• Strong analytical, problem-solving, and project management skills.
• Reliable transportation and valid driver’s license.

Preferred Qualifications:

• Working understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified
• Working understanding of NIST Framework Standards
• Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.

Compensation Package:

This position is eligible for a base salary of $60,000 - $95,000 CAN annually.

Additionally, ITS offers a full benefits package, including:

• Comprehensive Group Benefits Program
• Paid Holidays and Vacation
• Company-paid life Employee Assistance Program
• Company-paid training, materials, and exams
• Performance-based bonuses
• Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tocitizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provinciallaws.

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.